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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 68 replies
  • 8 kudos

Broken trigger

So for some reason, my controllers grab trigger won't stay fully in its place, like it's slightly down and I can't keep it up without it going down again. Please help!

Use this code to connect your headset

Use this code to connect your headset: once I go to\device on my mobile phone and then enter the correct code, it looks like the code has been excepted and then it quickly prompts an error code which says, an error occurred, please try agai...

Poopbin by Level 3
  • 5 replies
  • 2 kudos

Quest 2 Left Controller Fails to function & lens bulge

Recently, my left Quest 2 controller has stopped working. I am unsure whether I should contact Meta about this or ignore their headache of a support system and outright buy a replacement. I've never dropped my controllers, and I could have never seen...

Oculus Quest 2 - games won't install

I tried to open a support ticket and got a 403 - which is concerning at best. ... I've purchased several games. Some installed fine, others "download" but don't install and when you try to install, they start downloading again. I've restarted everyth...

Anonymous by Not applicable
  • 21 replies
  • 0 kudos

Oculus quest 2

I have not been able to play my oculus for a little over a month now I have talked to the support pepole and they didn’t help. My oculus had a update and then after it updated, my cameras for the headset started to act funny, and it was turning me up...

Horizon Workrooms cant login

Every time I click on "Continue with Meta account", the app makes me sign in. After I sign in, a couple seconds pass and it goes back to the first screen again. Do you guys know how to resolve it? On my desktop I was able to login and use it without ...

Left controller not working

Left controller is not working on my shows that I have battery on my controller when I put a battery in but when I move my controller around it doesn’t work at all. I unpaired and then paired it again - I can feel the controller vibrate as i...

Is there a way to force a game to update

I was installing the update for Bonelab, when I accidentally clicked cancel update. Now, it does not say it needs an update and will not launch at all. Is there a way for me to force it to update, preferably without uninstalling the game? If I do hav...

New Meta Account Not Working with Headset

So, I have been trying to log into my Oculus Quest 2 with the Meta account I just made, and it says its "not associated with your original account info and purchases" and I can't sign in with my oculus or Facebook account. It says a solution is by fa...

My left thumbstick seems stuck

So i have had my quest for over a year now and my thumbstick is acting as if it is stuck being pushed in as if I’m trying to sprint in a game or something like that. Is there anyway i can fix this?

Refund declined

I purchased after the fall as a gift but the person I purchased it for decided it was not for them after watching videos on YouTube. They redeemed the gift only so they could request a refund as this was the only way we could see to do this. They did...

Resolved! Issues tracking apple magic keyboard in oculus quest 2 v38

Hi, i just bought an oculus quest 2 along with an Apple magic keyboard today , and i have much troubles getting both working correctly, the most annoying part being that when i pair my keyboard with the oculus, it is tracked as a logitech K830 keyboa...

UK keyboard tracking

Keyboard tracking for the UK version of Logitech MX Keys is intermittent, and has the incorrect layout. It would be good to fix this (and other international layouts), as Meta doesn't just have US customers!

Horizon Workrooms and Logitech K375s

Hi,I just got the K375s and it works fine in the Meta Quest 2's general environment but somehow it is not possible to use it Horizon Workrooms. Should I return it or is K375s support will be implemented soon? Thanks

Problème d achat

,bonjour depuis une semaine je ne peux plus faire d achat sur oculus et mon moyen de paiement est bon pourquoi?

Can't connect headset

My Oculus Quest 2 headset told me to go to to enter code, but I don't see anywhere to enter this code. Now I am unable to use my product because of it.

Bonelab not working

Hi I brought bonelab for oculus pc and I use a quest 1 with a link cable my pc meets bonelabs requirements and everytime I load it it gets to the main menu and freezes until it crashes and recently it dosent open the app it says failed to initialise ...

can install a game I bought

I just bought frenzy vr and when I went to install it says failed to install and try to click reinstall nothing happens any help? I also cant press uninstall so I cant update anything else.

VR Air Link turns off my wifi adapter

When I start my computer and VR Air Link is connected, the adapter is trying to replace my network card and so deactivates it. Its like it was fighting each other, disconnecting each other by turn. It was suppose to be plug & play but it turns out to...

How to update oculus quest from an old version?

Currently have a Oculus Quest 1 headset that we forgot to update; it's currently on version 23. Would like to update to the latest (v44?) but updating via the headset doesn't seem possible; when I go to About/Update, it says that no updates are avail...

TA_TSC by Level 2
  • 10 replies
  • 0 kudos