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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 13630 Views
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 6866 Views
  • 68 replies
  • 8 kudos

Quest 2 not fully charging since 39.0 firmware update

So, I have recently discovered a huge potential problem. I started to notice that my Quest 2 won't charge - even though it would show that it's charging both by LED and the battery icon. After using the Link, I always sit the Quest 2 down and power i...

Oculus Quest not pairing with phone after reset

Привет!Существует проблема с сопряжением Oculus Quest с телефоном. После сброса к заводским настройкам при подключении к приложению MetaQuest автоматически вводится 5-значный код шлема, отображается, что шлем привязан к моей учетной записи. Когда я п...

Can i connect to this laptop?

I bought a Tuf F15 (the 2022 model with i7 and 3070ti), i have a question, can i link a Quest 2 to it? If yes, how? (I've read that a simple link usb-c probably won't work)Thanks for the help

EXAX_21 by Level 2
  • 38 Views
  • 0 replies
  • 0 kudos

nobody can answer this question?

hi, i am having trouble getting a answer to this question. i live in dubai, uae. the meta quest pro is not sold here.i have an address in the uk i can deliver the item to. i can set up the meta quest pro in the uk, then bring it here to dubai. if i d...

ghupp by Level 2
  • 45 Views
  • 0 replies
  • 0 kudos

No audio when screen recording on IOS

So I want to stream my quest 2 on my twitch from my iPad on the oculus app casting but when everything is setup and start recording it mutes the audio but I get video. I then tested just normal screen record and as soon as you go into the oculus app ...

How to remove fb account visibility

Hi all, is it possible to remove the visibility of my fb account, but still use it for log in without doing factory reset of Oculus? I’ve realized that my real name and surname (necessary for owning a fb account) are now visible under my Oculus handl...

How can i get i get a replacement controller

My little sister took my controller and threw it outside and broke off the half side of the ring in the right controller. the controller still works but it has no tracking. i need to know if i can get a replacement?

Can I get New Controllers?

Hey Oculus, and Oculus Community, I have a big issue with my left controller. Whenever I use my thumb stick to go up, it will stutter and Gitter every time it goes up. Sometimes it will even try to scroll down by its-self. I am wondering if I can get...

Replace

Hallo, ich bin ein deutscher Junge, der sich selbst eine Quest 1 bei ebay gekauft hat, und ich möchte fragen, ob ich einen Ersatz für meinen rechten Controller bekommen kann. Ich habe die Quest 1 zu meinem Geburtstag gekauft und wollte etwas Spaß hab...

Resolved! Mic glitches while in party

Hello there, I wanted to ask if someone experiences (or does not experience it anymore) the same issue as I do. Whenever I hop in a party with 1-3 friends, in the beginning, it always seems to be working just fine, however once every 2-5 minutes my p...

Gajoes by Level 2
  • 176 Views
  • 3 replies
  • 1 kudos

Refund

I tried refunding contractors but it was unapproved for some reason

Parental supervision problem

I recently set up parental supervision for quest the thing is that I accidently blocked link and removed parental supervision now when I want to download a game it says it's blocked by parent and I can't unblock it as a parrent

My Quest 2 Fan is Malfunctioning.

I was playing on my Quest 2 like normal, but the headset started making weird buzzing sound.After a while, the buzzing stopped, but I got a warning that the cooling fan is malfunctioning and it told me to go to support.oculus.com. I tried going to th...

Reflxe by Level 2
  • 110 Views
  • 2 replies
  • 0 kudos

Go Live

alright so i seriously dont understand why oculus (now meta) got rid of the go live to facebook option on quest. it was really handy to have and easy to active. i could trust that my fotage was being saved and now when i just film from the headset it...

Sm0kei by Level 2
  • 49 Views
  • 0 replies
  • 0 kudos

Resolved! Gorilla tag error old version can’t update!!

My son is playing the old beta version and now he has an error saying he can’t play with other people and needs to update…we’ve tried uninstalling and reinstalling heaps of times but it still keeps coming up and can’t play!

can't set oculus as active openxr runtime

i have a quest 2 and use it on link but it wont work at all because when i click the button here it just does nothing in the quest when i click enable link it loads for a few seconds and just reloads the home area (nothing happens)please help my ques...

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jeevil by Level 2
  • 34073 Views
  • 38 replies
  • 5 kudos

Customer Service Nightmare

Hopefully this message will help someone else.My Oculus headset stopped working on 09/23. I was told that it would be covered under warranty. They said that once they received my headset I would receive a replacement within 3-5 days. I waited for one...

Buyers Beware, warranty replacements may not get to you

At this point I am 5 business days past the day I was told my producted was processed and ready to ship. They were not at that point even abke to tell me when i woukd get a email with the tracking information. They refuse to give me any time frame, a...

Resolved! No referral credit

I sent my friend a referral link which she used when she purchased Quests for herself and her son. So far neither of us have received the $30 store credit. How long does it take to show? It’s been about 2 weeks.

Caiyyd by Level 2
  • 24776 Views
  • 53 replies
  • 4 kudos

Still waiting for replacement to be shipped - 2 months in

Hello, Oculus Support received my Quest headset on April 6th. Few days after they promised me a replacement unit within 2-3 business days. Couple weeks and support mailings later, i still haven't received anything. I didn't even get to know the reaso...

Replacement quest 2 won’t pair

I have had a support ticket open for a month now. I sent in my less than 6 month old quest two for a dead pixel. They sent me out a replacement headset. while waiting oculus updated to meta so once I got my headset it won’t pair to my account. They s...

Payment method error

I cant buy any game on oculus quest 2 I tried different cards, prepaid gift card using the app on my phone, the pc and through the oculus it self, i even tried using different area code nothing works, it keeps showing the same message, it doesn’t acc...

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