Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

img_8913.png
G_CDoc by Level 2
  • 14143 Views
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 7082 Views
  • 68 replies
  • 8 kudos

Factory Reset

After factory reset the meta app says it cannot connect with headset. This is a brand new unit and when I paired it the first time it said it was connected with another meta app so I factory reset it and now it won’t connect

Quest 2 Parental controls don't persist

I have parental controls setup on my Oculus quest 2. My son has to repeatedly rerequest permission to play games (Pavlov's shack, Bonelabs ect) After a day or two the permission I approved disappears. I see no separate option for temporary or permane...

Ibanous by Level 2
  • 88 Views
  • 1 replies
  • 0 kudos

Cannot Access the Oculus Server

I been going round and round. Where do i upload my log file so someone can look at why my Oculus cannot access the server?I have tried every available method of fixing it, trust me...!

BenSmith1984_0-1666875955376.png

Horizon Workrooms - Mac M1 no Microphone

I have recently been using Workrooms and LOVE the app. The issue I am running into is I can't get my mic to pass through to the computer. When I go to the mac sound settings, if there is audio playing, I can see the vu meter go up and down. It remind...

oculus game goes from installing to not installed

On my Meta Quest 2 when ever I try to install blade and sorcery nomad, when the download completes it goes from Installing to Not installed and I'm really frustrated. i tired installing from the store, rebooting. I checked the storage and saw i had 4...

Double billing issue

I can't find anyone to email or talk to anywhere. The "Contact Us" link at the bottom of the support site doesn't even lead to a page with contact information, just the main support page. So i have to post this here... I bought a Meta Pro two nights ...

my controllers are not pairing

Hello guys, ive had my oculus quest 2 for around 2 years now. yesterday my right controller stopped pairing? i decided to unpair both controllers but now my LEFT controller is blinking 3 white flashes. My RIGHT controller is having 3 fast flashes, 3 ...

Deactivated Facebook

My Facebook account that was connected to my oculus with all my games I do not have that Facebook anymore. How would I gain access to my already purchased games if I do not have that Facebook anymore it has been permanently deactivated and every time...

87mike by Level 2
  • 156 Views
  • 2 replies
  • 0 kudos

Game not downloaded

I'm not the most tech friendly person in the world so please be patient. I purchased the cooking simulator for my son today and it will not download. He's devastated and I don't know how to get the game downloaded as it isn't giving me any options. P...

I need a way to view stereo cubemap images

Is a way to view still cubemap images on the Quest 2? I've been having trouble finding resources online to point me in the right direction. I've had success viewing 3D spherical images as they display correctly by default in the TV app, but the equat...

Metaverse hanging after completing tutorial

I launch the Metaverse app, complete the tutorial, and the screen goes white(logo, confetti, and satellites are still there just white) after clicking the home button on the wrist menu. I have sat in that state for over 10min just in case it was down...

w0lver by Level 2
  • 82 Views
  • 1 replies
  • 0 kudos

Connection issues

Hello there!We just purchased 8 Quest 2 units and are trying to connect them to WiFi. We've come to the decision that we most likely need the MAC address of each unit in order to allow them to connect. I've also tried to connect them directly to the ...

DHS.nv by Level 2
  • 120 Views
  • 1 replies
  • 1 kudos

Right controller flashing

Hello. I have a problem with my right controller and I need some help. I broke my controller in July of 2022 and my mom fixed the tracking ring (the broke part) and now we are back on it and when I try to unpair and repair the controller, it pops up ...

Oculus Rift S Sensors can't track headset

Hey All-I've dug through lots of other posts with this same (seemingly very common) issue. My experience is slightly different (I think), so I thought I'd start a new post. I get the can't track error intermittently. More often than not I'd say, but ...

Air Bridge not showing under available Link Devices

Title explains my problem, ive tried restarting my quest, restarting my laptop, factory resetting the air bridge, changing passwords on the air bridge, I cant get it to show up under the Link tab on my quest, im not sure if i need to share my wifi fr...

Resolved! My Left Controller isn’t working!

Hello-I’ve been having this issue for the past 6 days. And I feel like my left controller is COMPLETELY broken. Ive been trying to get my left controller to work for a while now, but this is stressing me out still. My left controller hasn’t been turn...

Have an legal invoice for our purchases

Hello,I need invoices for my purchases (payment by my company) and Meta CAN'T do it. It is just possible for usd to generate a news mail with prices and content BUT with a new number and the actual day date. It is really out of law and crazy. Have yo...

Meta app

I merged my Oculus app with the Meta. Then it said I was running an old version, to delete and upload the Meta app. I did that but now can't upload the Meta app. Help

Chell_y by Level 2
  • 100 Views
  • 2 replies
  • 0 kudos

Sharing games between Quest 2 and Oculus Rift

I bought the Quest 2 a while ago and and a friend gifted me their old Oculus Rift. I've set up Meta and have synced the accounts but I cant access my Quest 2 games (Beat Saber, Walking Dead and etc) on my Rift and vise versa. I've logged out, reinsta...

My paid games are gone

I had problems connecting to the internet and my game library was empty and I saw the only solution was a factory reset after I did it I noticed all of my paid games were gone and when I checked the store it made me rebuy them please help

Quest 2 - Oculus link stalling

Got an update prompt from the Oculus software today, after doing the update my Quest will no longer connect to my PC, My quest recognises my PC and vice versa, but whenever I click to link them (over cable) it just hangs on the 3 dot loading screen i...

FezzFox by Level 2
  • 155 Views
  • 3 replies
  • 0 kudos

When I turn on my Meta Quest 2 it goes gray and shuts off

Whenever I try and turn on my oculus quest 2 it goes gray and nothing shows up and if you restart it it goes on for like 2 minutes then shuts off again. I’ve tried factory resetting it, cleaning the oculus, cleaning sensors and rebooting it and nothi...

Paxyyy by Level 2
  • 75 Views
  • 1 replies
  • 0 kudos

Deleting oculus videos on mobile

Is there any way to delete or unsync videos or pictures on the meta quest app? I have tried deleting thr spp and reinstalling it but they are still there.

Oculus Quest 2 Stuck in bootloop

Hello, I know many people have had this problem before, but it seems like mine is stuck even more badly than in any tutorial I have found.I left my Oculus Quest 2 in the shelve for a couple months. Recently I put it on the charger and it started to f...

Labels