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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2663 Views
  • 66 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Meta Quest 2 stuck in boot loop

Hello. My Oculus Quest 2 seems to be stuck in a boot loop. The device is fully charged and, when powering on, I see the Meta logo appear, do its little spin, then am promoted to confirm the user profile. Once I confirm, a grey window appears that say...

Updates- Apps on headset

Hello, I just updated my Meta Quest 2. I have 2 apps, Blue Earth VR, and Guardians of the Frontline or whatever they're called. They both have updates. They were both in the queue. It was the first time I tried updating them. My headset wasn't fully ...

Resolved! refferal code not working

hi ,i sent a referal code to a friend, who purshaed the quest 3 using the link.i don't see anywhere if the referal code worked?.i also sent him referal code for app purchase, and this worked fine (i see the 5€ a recived in the app)is there something ...

corn666 by Honored Guest
  • 178 Views
  • 4 replies
  • 0 kudos

Without device Meta store took my Quest!

Anyone else having problems with a bricked device in the UK? I was required to send a Quest 2 because of a botched software update which bricked the device, since then they haven't sent me a replacement and customer service seem lost as to what to do...

Meta account migration

I just received and email about my oculous account being deleted and all my information would be gone if I don't migrate to Meta. I believe I have already done this a while ago but I wanted to contact support and see if this could be double checked. ...

Resolved! The Climb 2 (demo) caused quest 2 to crash

I downloaded and installed the free trial of The Climb 2.When I started the game on my Quest 2, there was a large banner on top saying that there was no server connection. I suppose that is because I was running the free trial.So I started the tutori...

Help with child account

Hi there I'm feeling increasingly frustrated by current situation. I have set my child up with an account, however I have no idea how to access it and so when she uses my device, I can't find her account to download things? Shouldnt her name appear a...

jdog1986 by Honored Guest
  • 112 Views
  • 1 replies
  • 0 kudos

Session Expired

Every time I open the Meta Quest app it says the session expired whatever that means and every time I go on the website it says that there is no device linked to my account, and I need to know if my games are still linked to my account and how to sig...

Menu not popping up on quest 2

I'm having trouble with my quest 2, it won't load my menu screen. I push the button and it makes the sound but nothing is popping up. I signed out then back in on my meta app. I turned my headset off and back on and still nothing. Any advice?

Chuizit by Honored Guest
  • 1561 Views
  • 19 replies
  • 1 kudos

*Account Migration*

OK, this is getting annoying... When I logged into my Quest 2 one day I was advised I needed to create a meta account and so I did. As far as I know I migrated my account when I did this. I still have access to all my games, etc.Why am I receiving th...

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xusnlivin by Honored Guest
  • 291 Views
  • 7 replies
  • 0 kudos

Screen recording not capturing player audio

So I dont know what’s going on but this might not be on Meta. When I screen record playing Ghosts Of Tabor my mic audio and others don’t pick up any of what’s being said, but it does pick up gun shots and environmental noises. Is there like a setting...

Controller help on quest 2?

My right controller will occasionally disconnect and/or drift away from me and I've tried multiple steps to fix this but it is nothing to do with tracking. I don't want to factory reset my Quest 2 because I cannot remember the email and password I ha...

My oculus 2 died while I was sleeping

It’s dead. I have no other way to sum it up. It was fine and at 70% when I finished playing the night before. I woke up and nothing is responding. It lost all battery. It won’t charge. No lights. No reboots. Buttons are completely unresponsive. Any i...

Mjkiller1 by Honored Guest
  • 190 Views
  • 4 replies
  • 0 kudos

Resolved! Full BACKUP???

HiI must reset my QUEST 3 already second time because sending it to support... Is there a way to make full BACKUP of my Quest 3 with all AP's and all passwords already saved all logins and and and?What I'm talking about is FULL BACKUP cu Prana~~~

neoprana by Honored Guest
  • 99 Views
  • 1 replies
  • 1 kudos

Migration Related Query

Hi there,i have got one email from do_not_reply@email.meta.com. Please find the below screenshot for the reference. I do not know what has to be done. Please suggest to me, asap so that i can take the necessary steps. Can you please also explain why ...

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Bluetooth mouse wheel scrolling painfully slow

Hi, I have paired a bluetooth mouse to my Quest3 but the mouse wheel is scrolling painfully slow. I need multiple revolutions to scroll like half the page. I cranked up the scroll sensitivity in the settings to the absolute maximum already. It works ...

Re: can't set oculus as active openxr runtime

Just to add to this lengthy discussionI encountered the same issue. I had to install Oculus Link on a PC within a user-controlled organization. Although we had "admin-level" permissions for installation, we still faced issues with activating the "Set...

Alakelele by Expert Protege
  • 276 Views
  • 2 replies
  • 0 kudos

Blurry and grainy graphics in any pcvr game.

Tengo un Ryzen 5 7600X, RTX 4070, 32 GB RAM 6000 Mhz.Cualquier juego se ve borroso y además como si la imagen estuviera comprimida, la resolución es muy mala y no entiendo por qué se ve así.Usé la herramienta de depuración de Oculus, cambié la resolu...

Yaelks by Honored Guest
  • 88 Views
  • 1 replies
  • 0 kudos

Problema para descargar juegos de quest+

Hola, tengo un problema al intentar descargar juegos de quest+, le doy a descargar desde la app y me dice instalación pendiente, el visor está conectado a internet, ya intenté de todo, ya restauré de fábrica el visor, ya intenté con otra red, también...

Resolved! I need help...Please wake me up from this nightmare

I have been waiting patiently for my RMA to be processed. There have been multiple RMA requests made for the same headset, merges needed to be made... confusion. I was explained to by support that there were duplicates of the request, and they had to...

Resolved! Joining headsets

Is it possible to join Quest 3 headsets so that my wife and I can play the same games and if so what type of games are we looking for and where do we find the settings to join?Thank you in advance 

Meta Quest 2 not turning on

I tried turning in my meta quest 2 and it doesn’t turn on. It doesn’t even show anything, not dead battery symbol, nothing. So I put it on the charger and it blinks orange for a bit, then stops, and after a bit, it starts again and repeats. But after...

Controllers won’t stop vibrating

My meta quest is not connecting to my controllers, my controllers just keep vibrating constantly. My screen goes in and out. I feel like I’ve tried everything including a factory reset is it just broken or has anyone experienced this before?

Good GPU for Oculus Link Cable?

Hello, this is my first time posting here so please excuse any incorrect information or bad grammar. I am going to start this off with I am not a hardware person. At all. I am much more of a software version. I have recently noticed that I have a ver...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 100372 Views
  • 98 replies
  • 24 kudos
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