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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3342 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

How to contact anyone?

I'm a disabled student returning to remote university. It has always been presented that hardware & software would be available. Oculus itself had a program for this. Meta keeps saying "wrong department", no matter who I call. And all links given ALW...

Missing games

When I had logged out of my account which I had purchased games on there and switch to my other account games purchased on the first account went missing in the one I switched tohelp please??

Fw.silva by Honored Guest
  • 173 Views
  • 1 replies
  • 0 kudos

Referral Problem

My girlfriend brought me a meta quest 2 and she sent me a referral link which I accepted on my Facebook account, however I am logged into my horizon account on my oculus app and vr. I have linked the two accounts together but I haven't received the £...

IEndlessI by Honored Guest
  • 226 Views
  • 1 replies
  • 0 kudos

Credit card

My credit card was blocked by fraud suspicious, I called my bank and now is active again but I can't add it to my quest account again.Please help.

Wi-fi not find

Hi, looking for my wi-fi doesn't get any results, both from the meta quest 2 and the phone (from the oculus app) even if my phone is linked to that wi-fi. I can't understand why this happens, my wi-fi name is ZyXEL.

Resolved! Not received the £23 from a referral

@MetaQuestSupportI purchased 2 x Oculus Quest 2's and accepted a referral for each of them.I have activated both of them and only received £23.00 on one account but i ain't received anything on the other account.It's this account i am logged into on ...

4 Quest 1-devices but only one account

Hello,I was wondering if it is possible to have 4 Quest 1 devices and only have 1 account?In that way I would only have to buy the games once but i can let 4 people enjoy it at the same time on 4 different devices.I could only find forum posts about ...

Cant buy games cause facebook acount hacked

My facebook account was hacked and deleted. This happened 1 day ago. I tried to reactivate it but no luck. I cant use my quest now too cause i cant log into my facebook acount. I am suprised i was able to log into here. Could anyone please direct me ...

Help

I've been trying to fix my left oculus controller for 30 mins. The pairing light under the oculus logo won't turn on and the batteries aren't to blame. I'm currently taking out the batteries and letting the controller sit on my table for a while but ...

Mako1321 by Honored Guest
  • 177 Views
  • 1 replies
  • 0 kudos

Quest 2 left speaker not working.

I was casually flying in a simulator and all of a sudden my left speaker just dies. I never dropped my headset or treated it roughly too. I tried factory restart and that didn’t help. Someone please help me with this issue!

Resolved! Phone not connecting

I have downloaded the quest app, and since my account already exists, my quest 2 is already in the app, unfortunately my quest and my phone are not connecting. It always says "searching" and then in the top left corner it says "not found." I've resta...

Blade and Sorcery won't install

I just Bought Blade and Sorcery Nomad on Quest 2 and when I try to download it, it downloads all the way and then says it's installing but then it just resets and acts like I never downloaded it at all. I get no errors or anything, it just reverts ba...

BoneBoy33 by Honored Guest
  • 576 Views
  • 3 replies
  • 0 kudos

Issue with air link

Hey,I have a problem with oculus air link.When I launch it I have a black screen and three dots that blink. It makes like an infinite loading.Air link worked very well before yesterday and I haven't changed any settings.Does someone have a solution ?...

Max1433 by Explorer
  • 562 Views
  • 1 replies
  • 2 kudos

Controller Replacement

Recently I cracked my ight controller ring and now the tracking isn’t working properly, I’ve been trying to find out if I can get an replacement for a few weeks now

Resolved! Oculus Air Link Stopped Working

To explain, I've been using Oculus Air Link without any problems for a couple of weeks and everything has been fine until recently. When I was about to start the quest link as I have normally been doing it, it just didn't work. It's like it just stop...

Quest 2 Air Link Three Dots Randomly

I have been using my Quest 2 to play PCVR via Air Link, and it worked flawlessly at first, but as of 4 days ago I randomly get jumpscared with three dots black screen for less than a second, and then connection resumes as normal. It has begun to get ...

Wolf_chan by Honored Guest
  • 292 Views
  • 1 replies
  • 0 kudos

Can't log into facebook.

Hello, I got my meta quest 2 two days ago. And for the most part it has been a great experience. But a minor issue is becoming a major problem. I can't access friends, or use virtual desk, or any of the horizon games because it won't let me sign into...

Jovandon9 by Honored Guest
  • 349 Views
  • 1 replies
  • 0 kudos

Quest Link not finding pc on usb

I am unable to have the headset find the PC via USB cable, even with the Oculus app open on the PC and showing the headset connected and ready. I have tried the USB port on the front panel and on the rear panel as well. When I go into the headset and...

Vemika by Honored Guest
  • 620 Views
  • 1 replies
  • 0 kudos

broken thubstick for quest 2

my quest 2 thumbstick will only go down. For example if i go into Bonelab it makes me move backwards.......I need help i tried looking up ow to fix it but i dont have the tools....Thanks

Fantastic fix to an incorrect price

This customer service is one of the worst in the world! I bought a game. It was on a pack deal so I bought the pack. It was supposed to deduct what I paid for the game and it didn’t.. so I reach out to customer service and that is where the fun began...

Help with streaming vr!

Hey, I am a streamer, and I would like to play a game (rec room) on my quest two on stream. I have a laptop that I use for streaming but it isn’t powerful enough for PCVR, but I have it if I need it for this. I want to stream in vr to twitch, but I j...

"Not entitled to play this game"

I just tried to play a game on my Quest 2 and its just told me that I'm not entitled to play it. Also, the profile tab says its unable to load. I've tried restarting the headset (not factory reset, just normal power on power off), logging out of the ...

Gear VR and Prime Video VR - Error 4104

Hello, Just recently all 3 of my Gear VR compatible phones (S7, S9, S10+) stopped working with the Prime Video VR App from Amazon.I always get the error 4104 during app start (while still showing the yellow Amazon logo)Any news or updates, how to fix...

All sorted now

Thank you so much for all your help guys, can't believe it was as simple as that, everythings been resolved and I'm all up and running again

Air Link Multiple Monitor Issue (Monitor 1 Black screen)

The problem is when starting air linkFirst I explain that on my PC I have 2 monitors.In airlink when activating monitor 2 there is no problem, but when activating monitor 1 it flashes on and off.The problem is the controller, every time it moves it m...

Keinter by Honored Guest
  • 327 Views
  • 2 replies
  • 0 kudos
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