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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 68 replies
  • 8 kudos

Game installation failed

We just purchased the Meta Quest 2, so I’m very new to VR and the headset . I need help. I purchased Richie’s Plank Experience from the app on my phone. My phone and headset are using the same WiFi. The app began to install on the headset, but stoppe...

Will not update

I cannot delete a game that has been updating for about a week, it’s pokerstars be, it has made it so I cannot update anything is there anything I can do beside factory update?

How to retrieve my purchased games

Hi, I just just a factory reset my Oculus and I can't find any of the games that I paid for that were on it before. I read that I can get them back, I just don't know how. I think that I may be logged into one of the many accidental that I made, but ...

I lost all my games after switching to a Meta Account

So, when I migrated my oculus account to meta, I lost all my games when i look it the "Purchased Items" thing under my Meta account. And I can't get past the 8-letter code thing after switching to Meta because it says it's not linked to the info I us...

Stuck on update

I am borrowing a quest 2 but it is going through a firmware update but the problem is that it is not connected to my wifi and can’t complete the update. When I plug the charger in the light does not come on and it keeps flashing on and off. Is there ...

Friend referral

My friend sent me a referral the other day for an oculus, I bought one and made sure to do everything to get it set up before buying it. Once I got the oculus and signed up in it, it did not give me the referral, how do I redeem it?

Free Beat Saber AND Resident Evil 4...When?

Support - I was excited to get started with a new Quest 2 I was gifted today, but in looking up how to redeem the Beat Saber offer I knew existed, I noticed that a new offer is coming on Friday that gives both Beat Saber AND Resident Evil 4 for new u...

Simultaneous app sharing

Hi, we have an oculus 2 with beat saber and a number of other multiplayer games installed. I've just purchased another oculus 2 as it had an offer for resident evil and beat saber included. My question is this: if I set the second oculus 2 up with my...

Device update in progress

Himy kids have being trying to play gorilla tag and among us for weeks and the oculus Keeps saying device update on progress. It has been left over night plugged in and connected to Wi-Fi for a number of days but never changes. Please can you help

Virtual Desktop app and purchase missing

So I purchased Virtual Desktop a very long time ago and have been using it frequently. Now when I go on my Quest it's just gone. Neither the library, store, nor Oculus app say I ever even had it. Please help. I do not want to have to buy Virtual Desk...

Revaamp by Level 2
  • 2 replies
  • 0 kudos

I accidentally changed my oculus username

i wanted to change my oculus username i typed a couple in to see how they looked but i accidentally pressed confirm i nthe setting how can i change it back without waiting 6 months. i tried to contact support but the only tab i could find that could ...

Astr0_- by Level 2
  • 9 replies
  • 0 kudos

I cant reset my pin

So I was trying to buy my first game, and it said that I needed some type of ocules code, and I never had to make one during the setup process so I'm confused. I clicked on the reset link and it said that I would get an email. So it gave me the email...

Beat Saber code

Beat saber code check was late. Is there any other way to use the code?

lsh6831 by Level 2
  • 2 replies
  • 0 kudos

this **bleep** sucks

ever since it became the "Meta Quest" everything has broken, i did what it asked which was to make a meta account and link it. so tell me why now my Quest no longer wants to work, I cant update games I cant see my account I cant even update the syste...

Resolved! New meta account device code not working

I went to play an online game a few days ago, and it kicked me out telling me to go make a meta account. i do all the steps to make on, and then it tells me to go to to put in the code it prompted me with. I put in the code, and i...

Upgrade devices

If I change or upgrade devices, can I still access apps that I have already purchased?

Referall code

I don't think it is very clear to everyone how you need a Messenger/Facebook account to access the Meta Quest's referall link feature and considering yoiu no longer need a Facebook account to acces a Meta Quest 2 headset I don't think it's very fair ...

Resolved! Resident Evil 4 Code Not Working

I bought the black Friday deal oculus and it comes with a. resident evil 4 code. I have tried to redden the code they gave me 4 times and everytime it has told me that the code doesn’t exist. Is there any help that anyone can give me to fix this prob...

Mon casque Quest bouge tout seul

Bonjour,Disposant d'un Meta Quest 2 depuis peu ( une semaine ), je me rends compte actuellement que, lorsque je joue ou même simplement sur le hub, je suis " téléporté " plus loin, après plus près etc ... sans même que je n'ai à bouger la tête ni les...

referral after the fact

had ordered 2 mq2 and was told i could use the referral on registration. went through registration but was never prompted for the code. come to find out, I think, I should have followed the referral link to register (sigh). is there anyway I can get ...

Graphics card not compatible upgraded to 4090 RTX

Has anyone been able to get 4090 to work with Quest app? Every setting I use says my system does not meet minimum requirements.System specs:Intel i7-13700Gigabyte 4090 RTX32g DDR5WIN11 22H2 - Fresh install all drivers updated. I upgraded my whole gam...

Screenshot 2022-11-02 161051_cut.jpg System_Specs.jpg 20221028_220456.jpg

Quest Pro hissing noise/audio problems

I noticed a thread on Reddit with a lot of people having the same issue I am. I have 2 Quest Pros, both make a static "hissing" noise whenever playing audio. It is not dependent on volume, both headsets are brand new. Tried factory reset, newest upda...

laslen by Level 2
  • 11 replies
  • 3 kudos

Oculus quest 2 not charging passed 52%

my oculus quest 2 just recently stopped charging. it wont go passed 52%. I tried different chargers, restarting, going form 0% and see how far it goes again, everything, nothing changes. I got my oculus on release date.

Left controller update in progress error message

During my initial set up in oculus quest 2, a software update started and the left controller update was initiated but got stuck at 26% . It’s been more than 2 hours and I have tried everything from decoupling the left controller, removing and reinst...

AntuAvi by Level 2
  • 3 replies
  • 0 kudos

Power on trouble

Every time I try to turn on my oculus quest it’s restarts itself. The only thing I’m able to do is put on my password to unlock it and after you do that it restarts itself is there anything I can do?

meta quest 2 not pairing with ios bluetooth

Brand new meta quest 2. It will not completely pair with the Meta quest 2 app.I am using an iPhone 6s with the meta quest app.I have tried every suggested fix for this problem.I have all the latest updates to ios, metaquest app, meta quest 2 headset....