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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 68 replies
  • 8 kudos

Oculus Rift Camera Set-up

So I previously installed the Rift in our bonus room but the camera's had some issues and I am not sure I installed them at the perfect locations. Repainted the room for reasons and now need to reinstall everything again so figured I would ask for so...

Anonymous by Not applicable
  • 0 replies
  • 0 kudos

Oculus rift left audio is not working

Hello,After moving my VR setup to a new house, i noticed that the left earpiece has stopped working.Long story short, i managed to find the problem in the ribbon cable, images are shown at the bottom.Is there any method of fixing it or i will have to...

SKID91 by Level 2
  • 0 replies
  • 0 kudos

Hmd disconnected playing Vader Immortal

I have a few issues with my Rift. Since the last 2 updates from Oculus, I have several things on my pc disconnecting randomly. First it was a sensor, it would disconnect and reconnect at random, then after switching a few cables around to fix it, I h...

Oculus rift cv1 sensor placement issue

I moved my place around a couple weeks ago. After doing so i tried redoing the setup process and when it asks me to go into the center of my play area with a touch controller to setup the sensors, which are located left and right of my 3 monitor setu...

Oculus Client Program keeps loading

I generally don't keep the Oculus client program open, as it revs up my video card unnecessarily. However lately the client program just keeps loading even when I have my Rift off to the side, just sitting. I don't want the client program to keep loa...

Stuck on Install Oculus Software screen

I'm stuck on the installation screen. I've tried deleting anything oculus related in c:\, turning off windows defender or antiviruses, restarting, and reinstalling multiple times. Attached are the log files. Can someone help me?

So we apparently have two common issues with the Rift S

Is the launch batches just bad? Many people are experiencing white flashes intermittent on their headsets, me included. they occur not often. But at least every few hours you may get a couple. They dont last long but a split second. Still something t...

Oculus Quest 64gb help!

I've had them for an hour ... I've noticed that I put them to charge and the minutes turn off the orange light, are they broken?

DIOXNET by Level 2
  • 0 replies
  • 0 kudos

Oculus app repair will not complete

I've been having trouble with my rift recently, so I decided to uninstall Oculus and reinstall it. After waiting hours and hours for it to install, the installation always gets stuck at 99% complete. I restarted the installation 4 more times and it d...

Unable to Change ASW settings

I have been trying to turn off ASW while in DCS World and have been unable to do so. Tried key commands without success. Opened Oculus Debugging Tool and set ASW to off. Started Oculus, then DCS and tested to see if frame rate locked. Frame rate 40. ...

R0cky49 by Level 3
  • 2 replies
  • 0 kudos

Ipd adjustment issues

The ipd slider is completely useless it does nothing. The edge of the left eye is blurred and it stays the same even with those adjustments. Iv tried pulling the lenses closer and further away and nothing. I know this is a software issue my ipd is 6....

Oculus Rift Beta Blue Screen

Hi,I want to use the beta version of the software due to my streaming and needing to see chat in game word.However every time (after I re install software) I click to go on beta and then try open up oculus home. My pc blue screens with what appears t...

Enzoo96 by Level 2
  • 1 replies
  • 0 kudos

Can't stream from Quest to Phone

So I got my Quest yesterday. Loaded app on (Galaxy 7) phone, paired with headset, set WiFi, updated, loaded games, etc. without any issues.Tried streaming to my phone. Headset shows up in selection, pick phone, hit button. Authorization shows up in h...

fnbauer by Level 2
  • 0 replies
  • 0 kudos

Can't get the app to work!

I have been using my oculus rift for over a year now and the app and everything has worked great. Then one day it just said it need to be repaired then everything broke. So I tried reinstalling it like Oculus said to do, I did everything they said an...

Oculus Rift Software not installing

My software is not installing. It's just staying at almost done. (Picture of loading bar: I contacted Oculus support but it didn't help much. This is what they said "Hi,Thanks for contacting Oculus Support. I understand y...

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Your headset displayport isn't plugged in

My new Rift S keeps getting a black screen while using it and this is the error that comes up every time. I checked device manager and under Camera > Rift S it said "This device cannot start (Code 10)". If I restart the software I can get it to come ...

Out of Stock ?

Hey guys I purchased a rift s on wednesday 4th and it said *will be* Shipped by the 5th (yesterday) its the end of play on the 6th and still no email updates, tracking etc.Is there any news of stock shortages etc?... if you go to the oculus store and...

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