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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 68 replies
  • 8 kudos

Metaverse hanging after completing tutorial

I launch the Metaverse app, complete the tutorial, and the screen goes white(logo, confetti, and satellites are still there just white) after clicking the home button on the wrist menu. I have sat in that state for over 10min just in case it was down...

w0lver by Level 2
  • 1 replies
  • 0 kudos

Connection issues

Hello there!We just purchased 8 Quest 2 units and are trying to connect them to WiFi. We've come to the decision that we most likely need the MAC address of each unit in order to allow them to connect. I've also tried to connect them directly to the ...

DHS.nv by Level 2
  • 1 replies
  • 1 kudos

Right controller flashing

Hello. I have a problem with my right controller and I need some help. I broke my controller in July of 2022 and my mom fixed the tracking ring (the broke part) and now we are back on it and when I try to unpair and repair the controller, it pops up ...

Oculus Rift S Sensors can't track headset

Hey All-I've dug through lots of other posts with this same (seemingly very common) issue. My experience is slightly different (I think), so I thought I'd start a new post. I get the can't track error intermittently. More often than not I'd say, but ...

Air Bridge not showing under available Link Devices

Title explains my problem, ive tried restarting my quest, restarting my laptop, factory resetting the air bridge, changing passwords on the air bridge, I cant get it to show up under the Link tab on my quest, im not sure if i need to share my wifi fr...

Resolved! My Left Controller isn’t working!

Hello-I’ve been having this issue for the past 6 days. And I feel like my left controller is COMPLETELY broken. Ive been trying to get my left controller to work for a while now, but this is stressing me out still. My left controller hasn’t been turn...

Have an legal invoice for our purchases

Hello,I need invoices for my purchases (payment by my company) and Meta CAN'T do it. It is just possible for usd to generate a news mail with prices and content BUT with a new number and the actual day date. It is really out of law and crazy. Have yo...

Meta app

I merged my Oculus app with the Meta. Then it said I was running an old version, to delete and upload the Meta app. I did that but now can't upload the Meta app. Help

Chell_y by Level 2
  • 2 replies
  • 0 kudos

Sharing games between Quest 2 and Oculus Rift

I bought the Quest 2 a while ago and and a friend gifted me their old Oculus Rift. I've set up Meta and have synced the accounts but I cant access my Quest 2 games (Beat Saber, Walking Dead and etc) on my Rift and vise versa. I've logged out, reinsta...

My paid games are gone

I had problems connecting to the internet and my game library was empty and I saw the only solution was a factory reset after I did it I noticed all of my paid games were gone and when I checked the store it made me rebuy them please help

Quest 2 - Oculus link stalling

Got an update prompt from the Oculus software today, after doing the update my Quest will no longer connect to my PC, My quest recognises my PC and vice versa, but whenever I click to link them (over cable) it just hangs on the 3 dot loading screen i...

FezzFox by Level 2
  • 3 replies
  • 0 kudos

When I turn on my Meta Quest 2 it goes gray and shuts off

Whenever I try and turn on my oculus quest 2 it goes gray and nothing shows up and if you restart it it goes on for like 2 minutes then shuts off again. I’ve tried factory resetting it, cleaning the oculus, cleaning sensors and rebooting it and nothi...

Paxyyy by Level 2
  • 1 replies
  • 0 kudos

Deleting oculus videos on mobile

Is there any way to delete or unsync videos or pictures on the meta quest app? I have tried deleting thr spp and reinstalling it but they are still there.

Oculus Quest 2 Stuck in bootloop

Hello, I know many people have had this problem before, but it seems like mine is stuck even more badly than in any tutorial I have found.I left my Oculus Quest 2 in the shelve for a couple months. Recently I put it on the charger and it started to f...

Oculus pairing issues.

I had to send my Oculus 2 headset back and I was sent a refurbished one. When I turn it on, it takes me straight to the pairing screen with the controllers pulling out the tabs. It will not let me pass the pairing screen to set up the Wi-Fi and the c...

My microphone randomly went super quiet!

hi, im using an oculus quest 2 recently and i'm really enjoying it. However, today, when i was playing recroom, my mic just went super quiet. i had to scream just for someone to hear me in the slightest. someone please help! this is not with oculus l...

Do Not Buy a Oculus - There is NO Customer Support

Hi everyone,Like thousands of other people I am very frustrated with Meta/Facebook. Just like their ads platform, there is ZERO customer service for their VR product.The support team is based in Philippines and reciting scripts - taking no action or ...

Oculus Quest 2 / Squadrons klappt nicht

Hallo ich brauche Hilfe ich habe die Quest 2, möchte jetzt mit einem Link Kabel(nicht original) Spiele wie zum Beispiel Star Wars Squadrons zocken. Ich kann das Spiel starten, schalte dann auch auf VR im Menu um. Dann passiert leider nicht mehr viel,...

Time setting

I have seen the posts about doing a factory reset when your time is wrong. I have reset 2 or 3 times now and it will not rectify. Me, my phone and my oculus have been in the same location since gotten. Please help support!

Oculus link

Ok so I was connecting my oculus link cable to my oculus and it said allow access to files and I meant to press yes but I accidentally pressed no and now it won’t pop up anymore and now YouTube tutorials work

set up oculus

Buongiornodispongo di un PC gaming molto recente:processore ryzen 5 5600XMemoria di 32 gb di ramSSD da 500 gbGPU nvidia rtx 3060ti 8 gb di ramdissipatore DEEP COOL GAME STROM CASTELLO 240V2scheda madre MSI B450M bazooka Max WIFI e visore QUEST2 colle...

Cant add my prepaid visa giftcard

So. I recently got an oculus quest and I got a $100 prepaid visa giftcard. So I tried putting it into the Oculus app many times now, it always says theres an issue with the zip code! So I put the same giftcard into my Xbox One after, and it worked. T...

NameX by Level 2
  • 5 replies
  • 4 kudos

Party Chat Problems

I'm new to the quest party chat broken I can't even leave it or join my friend party and then when I reboot the quest party chat won't show or it will say connecting and show a leave call but it keeps giving me an error I'm getting really frustrated ...

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