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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 13488 Views
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 6805 Views
  • 68 replies
  • 8 kudos

Orange LED after reconnecting cables to the PC

Hi guys,I've had the Rift for about a month or two now and it has worked great since then. However, a few days ago I had to unplug every cable from my computer for maintenance inside the case (I haven't changed anything in the end other than cleaning...

Oculus Rift CV1 | No Picture, only Sound. (Led Orange) HELP!

Hello, I have a big problem with my Oculus. As soon as I start a game, I only see black, but I hear sounds.The log: [Service_2017-12-26_12.54.12.txt] 26/12 12:59:06.322 {!ERROR!} [Kernel:Default] [DisplayManager] NVidia power mode default not settabl...

Anonymous by Not applicable
  • 4604 Views
  • 4 replies
  • 0 kudos

Oculus right Ribbon Cable broken

Hey guys, I'm in a bit of an issue. My right strap broke off and took with it the ribbon cable for powering the headphones and tracking software. Similar to thishttps://www.ifixit.com/Answers/View/357649/Ribbon+cable+(headphones-rear+tracking+sensors...

Anonymous by Not applicable
  • 557 Views
  • 1 replies
  • 0 kudos

incompatible usb

i always had a problem with not being able to plug my sensors into my usb 3.0 slots but i never really cared because it worked perfectly for the games i played but now that i started playing beat saber i notice it losing tracking every time i have to...

CameraTool.exe

Anyone have a working knowledge of the Oculus CameraTool.exe?Mine worked beautifully but I've had to move my camera. I am trying to run the camera tool again but its not setting up properly. Its acting as if its working from the old coordinates inste...

Frequent Crashes.

Today I noticed frequent crashes whilst playing games, Echo VR crashed twice only two minutes in, and Vox Machinae crashed once after a full round, and a second time shortly after starting a round. On each occasion it just boots me back to home.My sp...

Flaksim by Level 2
  • 106 Views
  • 0 replies
  • 0 kudos

No name change?

Is there really no way to change you name on your account?I'm setting up 2 headsets for recreation in a 150 person company with plans to pick up another 2 if people enjoy it. Now my full name is being used as an unchangeable display name. Support tol...

SFVicVR by Level 2
  • 192 Views
  • 7 replies
  • 0 kudos

Multi-GPU Question

Greetings all, I've been doing a lot of research lately in multi-GPU use for VR. As most of you know, the Rift does not support SLI. I had a couple questions that maybe some of you guys can shed some light on.I have two 1080's in SLI running three 4k...

Corrupt device

I got my Oculus Go at the moment. Held down the power button to sync and the light appeared for 1 second then shut off. It didn't pair. I tried turn on again and I put the Oculus on and saw a screen with that message, "Your device is corrupt it canno...

Anonymous by Not applicable
  • 214 Views
  • 0 replies
  • 0 kudos

SOLVED - No Longer Able To Pin Windows

Prior to the recent update, I was able to grab a specific window from my Desktop view, and pin it to my experience/game as outlined below:https://www.youtube.com/watch?v=toUV4e9i3QsNow when I try, I am only able to grab my entire desktop, which is a ...

Stuttering when turning my head !!

Hi, my system worked flawlessly up until like 2 3 months ago.. Since then i am experiencing random stuttering while rotating or turning my head, I check the devices window when this happens and there is no poor tracking quality warning..Sometimes it ...

Anonymous by Not applicable
  • 1193 Views
  • 6 replies
  • 0 kudos

Oculus Driver Update Not Installing/Working

My sensor suddenly stopped working. I tried switching to every other USB but the sensor is not being detected. Then I noticed a red banner on the oculus window saying "New Drivers Are Required for Oculus Update Now" So I clicked it and a prompt appea...

Unable to stream audio to home

When I use one of the screens to stream content, like Oculus Connect 5 there is a message saying unable to stream audio due to a compatibility issue.I am unable to determine what it is.

Core 2.0 Beta no audio in Home

This has been going on since I upgraded my mobo/CPU months ago. Originally the audio worked fine for Oculus Home in Core 2.0b with my old mobo's onboard audio. After I upgraded, installed all the drivers, etc.. the audio for Home comes out of my norm...

Pin is coming out of my rift head phones...

On my right ear piece I have a pin coming out. I can push it back in about 1/8 inch but it needs to go an 1/8th further to get past the plastic holder...I have no clue how it came out, I am at a loss... But with it being out, the head phone sits at a...

Lone Echo, Echo VR, and Quill all will not start

Hi there,I got my Oculus last week and excitedly bought a few games. But now half of the games in my library won't even start. (Although superhot, Marvel Powers united, Dead and buried and Robo Recall all work fine)I looked around on some support blo...

Oculus software download will never complete

Hi everyone, seems i searched everywhere on the web and not found the answer, so i try here. The bug i have has been happening for the last 7 days, still no way to solve. Oculus support has not been of any help thus far...When i try to download the s...

Bypass Sensor Not Found warning

I'm using my own tracking system and not Oculus sensors. This warning continues to come up every time I launch my app. I'm sure Oculus is smart enough to put a simple bypass switch in the developer settings. Could you tell me where I would find this?...

Play Area Delimination

I do not want to see the play area delimitation "chicken wire" display. It was not showing when I first set up. So I assume that I accidentally did something to turn it on. How do I turn it off?

Anonymous by Not applicable
  • 133 Views
  • 1 replies
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Replacement for damaged head strap.

Hi there.Just had the following happen, where the plastic cracked and tore apart a ribbon cable in the right side of the oculus strap.Does Oculus sell replacement head straps? The damage affected the sound (No longer hearing anything), and not sure i...

Home is Black Screen on Headset

I just bought a Rift today.When I put on the headset, I get a black screen (except for Guardian grid) and the sound of water.I can play games by starting them on the computer then putting on the headset. I've played several just fine, though one gave...

RedLynn by Level 2
  • 62 Views
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Can't install sofware

I'm having trouble installing the software for the Rift, I can complete the download but my computer gets stuck at the "Installing Oculus software" screen, I let my computer work on it for about 20 hours before i closed it and tried again it's curren...

Anyone tried TPCAST wireless for CV1?

I'm looking at purchasing TPCAST for Oculus CV1 to make it a wireless headset, but has anyone else tried it? I heard with Open TPCAST softtware the mic is fixed and according to this YouTube video it's good. I think it could do with a slight price dr...

Headset and sensors suddenly not detected

So, was playing fine last night, booted it up tonight and noticed there was an update available , installed that and now both sensors and my headset is not displaying on devices list, I tried to reconfigure rift and nothing, does not even detect them...

Good batteries and charger to get for Oculus Controllers?

Anyone know a good battery charger an batteries to get for the Oculus controllers? I purchased one with Panasonic batteries, but they take about 10 hours to charge. They don't seem to be charging now though, because the green light stays on indicatin...

RedRizla by Level 15
  • 429 Views
  • 22 replies
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Apps not downloading

I need help. I try downloading apps for my gear vr. The apps stuck at 0mb. For eg: i try to download Netflix for my gear vr, the app is stuck at 0% download and do not move.What do i do?

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