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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 14216 Views
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 7108 Views
  • 68 replies
  • 8 kudos

I can't get into my oculus account

I decided to play on my oculus yesterday and none of my games were loading, I tried to press on it again and it came up with a thing asking me to put in a code, so I went onto the link it told me to go to and I put in the code and it kept saying it w...

yulelog by Level 2
  • 122 Views
  • 3 replies
  • 0 kudos

Left Controller Problem

So I got a new oculus quest 2 off of Ebay, and I have been trying to set it up, but I'm stuck on the pair controller screen and my left controller won't pair, I need to update the software to connect it to my phone, but I can't do this until I get pa...

Warranty help!

Is there any manager at Meta that can contact me!?! I’ve been waiting more than 5 weeks now and no one is replacing my controller that was authorized for replacement! The person “handling my ticket keeps telling me sorry can help until the “investiga...

Cannot enter VR

I just got my Oculus and have been doing the set up for about 30 minutes and everything was working fine but now I can’t enter the menu after the device setup saying it is complete and to hold down on the Oculus button. Every time I try the screen st...

Friends

When I try texting my friend it appears saying "Not everyone can message this person on Meta" I blocked and unblocked her to see if that could work, but now I cant follow her again, pls we cant play echo vr anymore because of this.

META QUEST 2 FREEZİNG

HiI bought oculus quest 2 a few days ago. There is no problem on the home screen and while playing games, but when I open VR from sites like Skechfab or as an apk file, the glasses freeze. How do i fix this problem ?

Black Screen with sound

Quest 2 is about 2 months old , I'm new to this VR . But I'm having issues with head set. Black screen but I have sound,,was told by tech support to factory reset . Headset still black but I can mirror it to TV or phone the image shows up on mirrored...

How do I submit a complaint?

I've had the worst customer service experience with Oculus's customer service. I've been working on this issue since May 24 and still no resolution! How do I file a complaint against this representative that has not at all been helpful. It's been a v...

Osera by Level 3
  • 4240 Views
  • 18 replies
  • 1 kudos

Pin Reset

Hi - I set up my Oculus Quest 2 but inadvertently used my Facebook email used address, which I have no access to (I tried with Microsoft already). I now need a PIN to purchase games but I can’t get a new PIN (using the Forgotten PIN link) as it sends...

Oculus quest 2 turning off by itself

Hi. My name is nathan and my favorite thing to do is play video games on my oculus quest 2. Recently I hit my right controller on my bed frame and cracked my controller right above my right trigger. Recently I was playing a game when my oculus turned...

NMM999 by Level 2
  • 64 Views
  • 1 replies
  • 0 kudos

Resolved! Nothing will update on my quest 2

I have had my quest 2 for a few months now and have had very few problems with it until recently. One of my favorite games got a new update and when I went to install it nothing happened. It stayed at 0b/1gb and stayed there. I looked up common fixes...

Disabled Account - Please help!

Oculus Support Team, My Facebook/Instagram accounts were hacked yesterday and have now been disabled. The automated processes for recovering the accounts did not let me file an appeal. A few hours later, I received an email from Oculus saying my acco...

Cooling fan not working

My cooling fan is not working and there is no way to find support. It hasn’t been working since after a few months of owning the quest. I think it should be covered under warranty? I have done all the troubleshooting the site suggests. How do I conta...

Quest 2 / Visible jitter around edges of shapes

Hi,After receiving my replamcenet Oculus 2, I started to notice a jitter around the outside edges of shapes, looks like some small diagonal spikes moving. This effect is also visible on white text on black background and also on the outside edge of t...

Oculus Quest 2 uploads multiple videos to Facebook.

Whenever I record gameplay and try to upload a video to Facebook my Oculus Quest 2 will send multiple uploads of the same video that I will then have to go back and remove from my timeline. So far today I have removed 5 or 6 duplicates of a video my ...

Dockles by Level 2
  • 581 Views
  • 3 replies
  • 1 kudos

HELP Bug in Oculus Application, Now I'm Out Of Pocket!

Hello all new here,This post is regarding a bug in the Oculus mobile application which had downloaded ~30GB of my mobile data allowance in the background, now I am out of pocket.Firstly I have an Oculus Rift, not a Go and all downloads for games etc....

Darnton by Level 2
  • 1070 Views
  • 7 replies
  • 0 kudos

Anti Aliasing

While using oculus quest link my games were running very badly and I noticed quite quickly that anti-aliasing was most likely the problem. So I go to setting and try to turn it off but when I click it the toggle stays the same. I search for hours but...

Guardian Floor Bug and other glitches

My guardian stopped working well today. Height of guardian floor starts moving when i'm moving upwards. It makes guardian bigger and it doesn't works where i would like to have my guardian wall. Second problem is that my menu started shuttering again...

xHyqn by Level 3
  • 8404 Views
  • 29 replies
  • 5 kudos

Resolved! Having trouble with new controllers

I bought a used quest 2 from my cousin. It was factory reset and didn't come with the controllers. I bought a left and a right controller from meta (had to wait a week to get them) and when I turned the headset on, the controllers wouldn't pair. I pu...

Resolved! Media Sync Button Missing

In attempting to share photos taken within a game, I ran into a problem. I'm only able to share photos and videos taken by the Quest 2 capture itself. Every guide says to allow media syncing, but that little cloud button doesn't appear. Several other...

Oculus Quest Black Screen

So as described my headset, has a black screen of death as people put it online. When hard resting my headset , I will get the oculus symbol and audio for boot up, after the logo there is no loading triple dots it just goes to a black screen. If I ta...

Resolved! Issue installing Horizon Worlds

Hi, it's been a few days Horizon Worlds app is installing. Without end. And it blocks other apps from updating. Help me please cause I cannot update the system and others apps.

airlink crashed my pc

in the middle of a cash prize game (my career) oculus crashed my entire PC needing a hard reboot. this company is incompetent this company is incompetent this company is incompetent this company is incompetent this company is incompetent this company...

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