Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2671 Views
  • 66 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Videos showing Wi-Fi and error

I’m trying to download one of the videos on my app to my photos on my iPhone and each time I try to it shows a wifi and exclamation point and I’ve tried everything you guys have said on your post and it does not work for me nothing you guys have said...

Spinning Meta Logo

My quest 2 will only display a spinning meta symbol. Have tried the 10 sec shut down and it'll shut down and then turn itself back on and go back to spinning. did get it to display a square w/ a down arrow in it with a green status/loading bar below ...

Jlstein19 by Honored Guest
  • 113 Views
  • 2 replies
  • 0 kudos

Tap to enable hand tracking only works for so long

Hi guys  Just a quick one, This is a bug that has been present for some time. When you use the double tap controllers to enable hand tracking feature. This only seems to work for 3 or 4 times (or an hour or so) then it will not do anything. At that ...

J40NYR by MVP
  • 99 Views
  • 1 replies
  • 0 kudos

Resolved! Help needed - Horizon on Rift

I have an Oculus Rift puchased in 2018. I now have a meta acct. I turned on my Rift and nowhere can I find the Metal Horizon app. What am I doing wrong. Please help me. Thank you. Norman

chaltun by Explorer
  • 4145 Views
  • 3 replies
  • 1 kudos

BUYER BEWARE

Just an FYI regarding their Referral program. This is your typical bait and switch. They advertis $30 for the referred client and $30 for the referring. My friend sent me a referral link and I went out and bought the Quest 3. I clicked on the activat...

2 factor auth not sending sms code to log in

I had to create a second acc to open a forum I am not able to log in to my main account because I can't get past 2 factor auth were It sends a code to my number. Spoiler alert It doesn't send a code. I don't know how to fix this and i hope your custo...

jq.666888 by Honored Guest
  • 123 Views
  • 2 replies
  • 0 kudos

My friends can get free trials but I can't

So when I first got my headset I could get free trials on my quest 2 but now i can't even see any free trials, like my friends where able to get a free trial on "No more rainbows" but I can't.

GuyDude11 by Honored Guest
  • 1476 Views
  • 21 replies
  • 0 kudos

Vrchat quest 3 timeout during fetching DSAT

My fiance and I just tried to load into vrchat and we both have quest 3 (no PC) and neither of us are able to load in and keep getting this message even after Uninstalling and reinstalling the app  

Screenshot_20240228_210755_Discord.jpg

Resolved! Quest 3 will not boot and fan is blowing at full speed

So, I have borrowed a new Quest 3 which I've used a couple of times. Today, the GUI was stuck 30 degrees up in the air and I couldn't fix it, so I followed the recommendation to do a factory reset by holding down the power and volume buttons. Now, as...

Resolved! Quest 1 now slow boot (even after resetting)

My Quest 1 would occasionally become bogged down and slow (maybe once or twice a year) and thus I would do a full reset and the boot up and performance times would be back to brand new speeds. After my last reset (Feb 2024) it is now oddly SLOWER tha...

Screen turns off and on randomly during play

Whenever I tried to play my game, my vr headset randomly turns off and it ruins my game and I checked my wifi, has internet, I checked everything, and it kept going off and my headset is 4 years old and I don't know if I have to get another one or is...

Airlink Mic doesn’t work

I am trying to play PCVR with a link cable plugged in to my pc through Airlink and my microphone isn’t working when I’m trying to play Phasmophobia. I’ve tried different input and output devices and checked steam vr settings and windows selecting the...

Asgard's Wrath 2 Save rollback issues

I was stuck in the last area because the game glitched where I cannot escape the puzzle. So i use the rollback option in setting where it promises to rollback to an earlier save before this quest. I used it and i was rolled back the entire day or 2 o...

Meta helpdesk is not getting back to me

Hi, I was asked to send back my headset for a replacement, there seems to have been a lot of complications with this on your end. Today I am chasing the progress of this, but no one is getting back to me. Is your helpdesk down? When I start a convers...

Kal.K by Honored Guest
  • 193 Views
  • 6 replies
  • 0 kudos

Meta Quest 2 won’t charge or turn on

Bought my oculus less than two months ago at Christmas time won’t charge won’t turn on can’t do a factory reset Chatted a few times with support about my issue but every time I think I’m going to get some help and that they’re going to hopefully repl...

Resolved! How to get rid of mouse cursor during desktop gaming?

So recently I started using Oculus app desktop view to play games on windows 11, but i have a problem with mouse cursor not disappearing. My windows cursor arrow is persistently placed in the middle of the screen while i play games like cyberpunk, al...

kretguy by Honored Guest
  • 1218 Views
  • 11 replies
  • 1 kudos

Quest 2 controller pairing to quest 2 without phone

My quest 2 is not connected to my phone right now because of a different problem which i wont get into, but its causing me to not be able to connect my new quest 2 right controller i got to replace my broken one because you need to app to connect it,...

No referral credit recieved after almost 30 days

Was sent a referral from a friend and clicked it. Almost 30 days later and no credit. Tried to activate the referral again and it says "There was an issue accepting this referral. You may not be eligible because the country or region is not supported...

Resolved! Quest 3 No live cast stream to Facebook V.62

Dear Team,everyone of my friends (6 Quest3) have Live Cast Stream function in Kamera Option for streaming live with Facebook or Youtube.I have the actual version V62 but the facebook live button on top right is missing. I payed a lot of money for the...

Resolved! oculus not charging or turning on

my oculus quest 2 is not showing any sign of led when i charge it and when i put it on charge and try to turn it on it shows the not charging dead battery sign. ive tried soft reboot and hard reboot but nothing is working and my proximity sensor is j...

Resolved! Meta quest 3 wifi 7 support

Hi,I've seen contradictory information regarding WiFi 7 support on Quest 3. I'm currently testing WiFi 7 router and it seems Quest 3 connects in WiFi 6 mode. Is WiFi 7 something that will be enabled with firmware update or hardware limits it to 6/6e?

Pawnu by Honored Guest
  • 959 Views
  • 4 replies
  • 0 kudos

Resolved! Quest 3 left controller not working

While finishing a game, the left controller stopped tracking and the while led started blinking.I thought maybe it was updating or something, (I had just updated to the PTC v63 and put new batteries in both controllers an hour before that) so I set i...

ttroli by Honored Guest
  • 206 Views
  • 4 replies
  • 0 kudos

Resolved! Asgard wrath 2 crash and corrupt

I've played this game for hours. It just crashed on me. Now shows the game is corrupt and making me download again. Am i going to lose all my saved game, because that would really suck. Using quest 3 and everything up to date.

Labels