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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 13767 Views
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 6920 Views
  • 68 replies
  • 8 kudos

My occulus games wont show up in the library

So today I went to fire up my oculus but when I went to the library I was greeted with none of my apps being there and when I try to re download them the app store wont show anything it will just say Oops nothing to show here!this is really frustrati...

Can’t get a refund

I bought beat saber with the imagine dragon songs and did not like it that much so I decided to refund it. I went to refund it and it says REFUND NOT AVAILABLE. Even though it between the 2 weeks and 2 hours of playtime.

Cannot pair headset to mobile

We cannot pair the Oculus Quest 2 headset with my mobile, I’ve tried everything suggested, spent hours trying and reading support suggestions, nothing works. We bought the headset in Jan 2021 and it has worked fine since then until a few weeks ago wh...

Anonymous by Not applicable
  • 257 Views
  • 5 replies
  • 0 kudos

RSX Debug Window

For some reason my headset and PC software update to v46 even though I am not in the PTC. Now with both the headset and PC at the same version, it seems to have solved the render resolution problem that I had that was introduced with v44. Edit: Now i...

Meta support are trying to SCAM me.

I have a game that no longer downloads: Rockband VR. I have tried:Multiple computersMultiple networksMultiple operating systems - various windows 10 releases and windows 11.The only thing that worked, was getting another Oculus user to log into my de...

Facemask Frame Cracked at Nose

My Quest 2 facemask plastic frame just cracked in the center at the nose part. I'm always having to readjust the silicone cover Oculus (I mean Meta), sent me to prevent skin irritation because it doesn't stay flat and bubbles up on the inside causing...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 dashboard ghosting

Whenever I move my head around while in the oculus quest 2 dashboard everything else moves and the controllers make a ghosting effect as seen in the video. R5 5600xAsrock 6700xtAsus B550-fCable link or Air link, no difference

AgusF by Level 3
  • 960 Views
  • 14 replies
  • 1 kudos

Problèmes de compte

Bonjour, Je rencontre des soucis avec mon oculus quest 1 , lorsque j ai démarre mon oculus quest 1 , j ai constaté que mon interface avait changée en par défaut, et j' ai constaté que je n étais plus connecté à mon compte oculus , que mes application...

Quest 2 - Suspicious Activity - Facebook locked

So I had to reset my Quest 2 because of the Silly pattern issue, but when I set it back up, Facebook locked me out due to suspicious activity. Reset password got back in and checked the Facebook activity log and its the Oculus logging in and out. But...

World Horizons Not loading

On Tuesday, I spent the day on World Horizons, no problems! Wednesday after the update, I can no longer load Horizons. I tried uninstalling/reinstalling but to no avail. I just get an opening banner that says Play World Horizons with Friends. I can't...

Resolved! oculus virtual audio device missing

So I used oculus link with the cable and had perfectly fine audio 1 week ish ago. Well today there is no audio coming from the headset. My PC had no clue there is audio capability in the device. I do not mean the audio is disabled. I checked the disa...

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Sico7 by Level 3
  • 3444 Views
  • 11 replies
  • 0 kudos

Can't connect to quest 2 via odh or app

I had dev mode enabled and it sort of still is, i can access unknown sources and dev settings but adb doesn't detect any devices and sidequest say dev mode needs to be enabled. It used to connect to the app, but now it wont and i tried downloading an...

My issues may relate to the last update

So I’ve been trying for almost a week I’ve been having issues. I’ve done everything recommended including factory reset. Even then I’m having the same problem. All of it began with the latest update. I’m convinced something about the last update is s...

Spazbat by Level 2
  • 55 Views
  • 0 replies
  • 0 kudos

Random FPS drops

Hi. Recently, when I try to link the quest 2 to my pc, it runs any game smooth as butter. Zero lag, perfectly normal. After about 10-15 minutes of playing (keep in mind, this is on any game) the fps will drop to a consistent 10-20. It also lags my en...

z_qxm by Level 2
  • 63 Views
  • 1 replies
  • 0 kudos

Resolved! Invalid address!

I have tried everything I can to put my home address in order to repair an Oculus quest 2 controller (Metaquest2) but it always says "please specify a valid shipping address. problems may occur when processing the order if it is created with an inval...

My Quest 2 Just Bricked Itself...

I am on the newest hotfix of v27.1 or whatever u wanna call it... ugh why? I was just playing beat saber for an hour before this happened, I turned off my headset and turned it back on a few minutes later to see the "updating" logo  I haven't played...

Controllers Stopped Working

I started getting a "Lost Tracking" error yesterday and couldn't get past that screen. Controllers would continually vibrate. Tried a number of options from searching online, but nothing worked. Ended up doing a factory reset. But now the controllers...

Can't Install Oculus Software Windows 10 (Hangs)

I decided to buy a Meta Quest 2 and the corresponding link cable a couple of weeks ago. Last week, I went ahead and tried to install the Oculussetup.exe from the Meta site to have the app on my computer. Hours upon hours of retrying, the software wil...

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Problem in air link.

I have a kind of visee on the right side of my right eye when I start the airlink, I tried different graphics and refresh rate but that didn't work. there are some configurations that literally see everything blurred, I tried reinstalling the applica...

My oculus won’t turn on with factory reset

I have a oculus quest 2 I haven’t used it in over a month I tried playing it today and it won’t turn on with factory reset no nothing I charged it for a whole day and while on charge the screen keep going off and on with the oculus symbol flashing. I...

Refund

I got the supernatural work out app and I wanted to try it out. I wanted to cancel it before the 2 weeks was up. But i forgot to do it do to Hurriccane Ian hitting us and now having to be relocated do to flooding in my area. I can’t find a number to ...

Really annoyed

Alright… major problem here… please help… I haven’t been on my VR for quite some time. Over a year. Life gotten crazy and I haven’t taken any self care time… welppp….. in the process of this last few years I deleted the Facebook account associated wi...

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