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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 13970 Views
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 7010 Views
  • 68 replies
  • 8 kudos

Problems with audio volume when using earphones

I wear hearing aids because I suffer a fairly high level of earing loss.When I use my Quest 2 I prefer to remove my hearing aids and use earphones.This worked great until about a week ago.All of a sudden I've found that when the earphones are plugged...

They Have NO REPLACEMENTS.

Before you're impressed by their willingness to "replace" your Quest 2 if their hardware fails in any way. They have none in stock and will not amend your warranty while they wait for the device to be replaced. So if it takes two months to replace, y...

Poor Warranty Support

I bought my Quest 2 direct from Oculus last November. I was really enjoying it but it started to suffer from stuck pixels. Oculus agreed to take it back under warranty but ever since they’ve had it I’ve been misinformed about the process and cannot g...

Horizon World Europa ( Nederlands)

Hello, i live in the Netherlands and would like an access to the horizon world. now that the horizon has stopped venues and the rest of the world is closed off! give a date when different countries in Europe can use it? I bought the Octulus2 for this...

klaasho by Level 3
  • 624 Views
  • 5 replies
  • 3 kudos

Request not completed

Request not completed we noticed something unusual and for your security this request going to be completed please contact our worthless customer support that will send you in a continuous loop of to the help page to click on a bubble what won't help...

After Latest update can't access room boundary and floor level

Prior to latest update, room boundary and floor level were asked to be set with each device ON, before being taken to Quest home. After update, I am taken directly to quest home, and clicking the option to adjust boundary or floor level in settings d...

skrmisz by Level 2
  • 130 Views
  • 9 replies
  • 0 kudos

RMA NIghtmare support has been no help!

So I contacted oculus and told them my headset was defective as it had quit working they approved a replacement told me to send it back I printed the shipping label packaged the headset and controllers sent them back they received it back two weeks a...

No puedo usar apps en los 5 visores oculus quest 2

Hola gente, les comento para poder obtener ayuda con el inconvenienteSoy profesor de Inglés y he comprado 5 visores oculus quest 2 de 128g para dar clases con una app en específico que he descargado. El problema se produce cuando se quiere acceder a ...

ipo0808 by Level 2
  • 39 Views
  • 0 replies
  • 0 kudos

Pair Controllers Without Phone Companion App

Received a refurb Quest 2 today. Controllers apparently came unpaired. Pulled plastic tabs, get 3 white light flashes and then they turn off. In setup, I'm able to use the volume buttons to advance to the wifi setup screen, but on this screen, the vo...

meta won’t let me create an account with my facebook

so i recently tried to create a meta account because i cant access my headset without it now apparently, and as it has been so long since i set it up i couldn’t remember what facebook account it was connected to. i signed in with one, quickly realise...

removed FB login to email

Hi, we changed our FB account(husbands/dads) login to log in with email(sons), and then once in, changed the email to my son's. Now he can't access any of his games? Why is this so difficult? How can we fix this? We don't want any association with ou...

Using rift cv1 controllers with the quest 2

i was wondering if it was possible to use the oculus rift cv1 controllers with the quest 2 using pc vr, i play a lot of echo vr through virtual desktop, and it uses the oculus app, which, from my understanding, pairs your headset and then lets you us...

I Cannot pair my quest 2 to phone

Please help I have tried ALL the suggestions s to pair my headset and I have code, same net work etc!! As I now cannot sync my controllers so they are useless is there anyone on forum with same issue??

Downloads

All my purchases are missing !!! HELP !! I’ve spent hundreds of dollars and I’m not impressed.

Red blinking light, stuck in an endless loop. (Solved)

(Solved)So uhhhh... I use the wrong charger... I used my phone charger instead of the one that cam with the Oculus Quest 2.... Hello everyone, Intro (don't need to read this)My Oculus Quest 2 has a red blinking light, meaning (what I read online) Its...

Pairing oculus to multiple accounts

So I have my Oculus paired to my dad’s account which is the admin and I made my own account and it won’t let me pair that account with my phone. So, most social apps I can’t use because it says it failed to authenticate my account. Whenever I try to ...

Left trigger is no being read by games

Hi i don't know why but after some time my left trigger stopped being read by most games so i can't access normal actions and only works on the oculus menu and home i tested it before comparing VRchat with Pavlov shack, on VRchat y found out when I c...

Quest 2 "limited connection" can't proceed with setup

Just got my Quest 2 today and upon setup I connected to my wifi, but it says "limited connection" the the 'done' button is still grayed out. I can't do anything else. I disconnected/reconnected, restarted my router, the quest, did a factory reset, do...

Vr Has Corruped My Hard Drive Twice

I have an oculus quest 2 and often connect it to my pc play steam games and live stream it. Since I started doing that, my PC has frozen twice upon closing two separate games. I brought it to two different pc repair places, and both found that my har...

Unable to connect with oculus servers as of 4th October 2022

Unable to connect with oculus servers as of 4th October 2022Is there any reason I can't connect any longer? One day it works the next it's dead. Do you have to have a meta account already, I thought it was 1st Jan 2023. Uninstalled/reinstalled 3 time...

Controller battery power stays at 100%

I believe it's been since the v35 update the battery indicator on the controllers no longer functions. It constantly displays as 100% on the menu and the controller itself. Even if you have low battery power, the controller does not show an accurate ...

Oculus Quest 2 - Stuck on Link Black loading screen 3 dots

Spoiler (Highlight to read)Hey guys so recently I had a problem where when I tried to launch link through my quest 2 with a usb c cable it would get stuck on a black loading screen and take me back to the quest 2 menu, what I found out through Reddit...

USB Allow/Deny file access

I accidentally pressed Deny when it promted me if i wanted my laptop to access and it doesn't show again and i cant enable developer mode because it doesn't send me a verification code

DeathM by Level 2
  • 320 Views
  • 6 replies
  • 0 kudos

Resolved! Oculus cable question ( Rift S )

I recently dug my Rift S out to play a game and had to go through set up again.I have a green "connected" tick for both USB and Display Port.Both controllers paired with the headset.During Device Setup the app tries to test the sensors. This test fai...

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