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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 13970 Views
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 7010 Views
  • 68 replies
  • 8 kudos

Resolved! Quest 2 and Air Link - random image corruption

Whilst using Air Link I randomly (I'd say around once every 2 - 3 minutes on average) see small to medium parts of the image get corrupted (blocky discolourations). Everything looks normal on the monitor. If I look away and back the corruption disapp...

Oculus airlink won't launch

So I've been trying to turn on the airlink.I have v28 both on the app and on the Oculus quest 2 hardware. I form the connection and press thelaunch button.Once I do that, the screen turns black as if it's about to load something, but then the normal ...

Left Gamepad doesn't react after battery changed.

hi I have a problem with my gamepads : boths were off after long time not used. So I decided to change the batteries : the right gamepad swift on and I can connect to my Oculus Quest (1), but the left gamepad didn't swich on. I cannot see any light o...

Oculus link wont recoginze usb 2 cable

Hello everyone. I cant link using my USB 2 cable and it would just charge. But it does work with my phones USB 3 cable. The USB 2 cable used to work before and i tried to use it now after almost a year and it wont work now

Sneakoz by Level 2
  • 34 Views
  • 0 replies
  • 0 kudos

It won't let me log in

Every time I type in my email and password into the oculus app it just says "something went wrong." It won't let me play any of my games on my quest so it's super infuriating, I've reset my password about 5 times and tried typing it in like 100 times...

Anonymous by Not applicable
  • 8441 Views
  • 3 replies
  • 0 kudos

Rift-S Crashes are Caused by Audio Drivers

I have had the Rift-S for years now and it has always had issues, it has never just worked, from everyone that I have spoken to, this seems to be the norm. I have encountered many issues and most of them have been resolved. Support has sent me an ent...

Resolved! New Forum... is not legible due to font.

There is no category to post opinion about the forum, so I use help category. The font of current forum is different from before, it's not legible. Please change it.

tanubon by Level 7
  • 207 Views
  • 6 replies
  • 2 kudos

Left Controller Analog Drifting

I've tried everything I could find to fix the drift, but to no success. I finally decided to look into getting a replacement and my serial number for the remote says its eligible, but when I sign into my account to create a support ticket for it I ca...

Resolved! Unable to link headset with meta account

Okay so I just merged my Facebook account with the new meta account. I went to get on my headset and it’s asking me to go to meta.com/device So I went there and put in the code that my headset gives me and it starts to look like it works then it says...

Quest 2 Link Cable: White Bar Artifacting (REVISITED)

I'm aware we've got a bible of a thread already dedicated to those experiencing horizontal white bars taking up a major part of their display during wired link play sessions, but it seems like oculus support has all but abandoned the issue. Since v22...

Xarxa by Level 2
  • 2499 Views
  • 8 replies
  • 5 kudos

Crossbuy bonelab Not working

Hello there!I bought Bonelab on the ocolus store a few days ago and Played it First on my Quest. Now that i finished the Game i wanted to Play it in my PC but the issue is that i need to Rebuy the Game even tho its "crossbuy". I dont know if its a bu...

GoloMC by Level 2
  • 134 Views
  • 5 replies
  • 0 kudos

Horrible Oculus Customer Care & Warranty Support

Heed this warning and buy your Oculus equipment from a reputable retailer like Best Buy and pay the extra money for a protection plan if you can. You will be grateful you did if you have any warranty issues.Also, make sure to keep all receipts and lo...

Replacement headset wont connect during Pairing mode!

Oculus had to replace my headset because the charging port melted while on the charger, needless to say it was only 4 months old at the time of it melting! Scary I know. However, I received the replacement headset in the mail and I have been trying t...

Can't redeem gift after playing a demo

Last week I activated the demo of Pistol Whip. A friend gifted it to me some days ago but I can't redeem it because app recognize that I used the demo and I ONLY can buy it, not redeem the gift? Any hint, please?

Oculus Controller Issues.

Okay, so I own a oculus variant of the oculus quest 2 (the one with oculus not meta symbol.) I've had it for about 6 months now. For about a month I've been running into this odd issue and it just randomly started. Both my left and right controllers ...

My occulus games wont show up in the library

So today I went to fire up my oculus but when I went to the library I was greeted with none of my apps being there and when I try to re download them the app store wont show anything it will just say Oops nothing to show here!this is really frustrati...

Can’t get a refund

I bought beat saber with the imagine dragon songs and did not like it that much so I decided to refund it. I went to refund it and it says REFUND NOT AVAILABLE. Even though it between the 2 weeks and 2 hours of playtime.

Cannot pair headset to mobile

We cannot pair the Oculus Quest 2 headset with my mobile, I’ve tried everything suggested, spent hours trying and reading support suggestions, nothing works. We bought the headset in Jan 2021 and it has worked fine since then until a few weeks ago wh...

Anonymous by Not applicable
  • 261 Views
  • 5 replies
  • 0 kudos

RSX Debug Window

For some reason my headset and PC software update to v46 even though I am not in the PTC. Now with both the headset and PC at the same version, it seems to have solved the render resolution problem that I had that was introduced with v44. Edit: Now i...

Meta support are trying to SCAM me.

I have a game that no longer downloads: Rockband VR. I have tried:Multiple computersMultiple networksMultiple operating systems - various windows 10 releases and windows 11.The only thing that worked, was getting another Oculus user to log into my de...

Facemask Frame Cracked at Nose

My Quest 2 facemask plastic frame just cracked in the center at the nose part. I'm always having to readjust the silicone cover Oculus (I mean Meta), sent me to prevent skin irritation because it doesn't stay flat and bubbles up on the inside causing...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 dashboard ghosting

Whenever I move my head around while in the oculus quest 2 dashboard everything else moves and the controllers make a ghosting effect as seen in the video. R5 5600xAsrock 6700xtAsus B550-fCable link or Air link, no difference

AgusF by Level 3
  • 976 Views
  • 14 replies
  • 1 kudos
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