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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 68 replies
  • 8 kudos

PC oculus app no longer works after meta account merge

When trying to launch the oculus app on Windows 10 desktop since the meta account merge I get a message saying: "continue in your browser"It opens google to send me to the page to confirm but all I see is: A blank white screen other than the facebook...

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Oculus Controller Replacement No Updates

I've sent off my controller for a warranty replacement with only a damaged thumbstick to meta in September, it arrived September 22. I contacted support later on September 24 and they said they should send out my controller the following Monday. it i...

Install Failed

I just bought beat saber earlier and when I went into library to install it it said install failed. I have literally tried everything to install it but I can’t. I also tried installing a free game and that worked perfectly. Can someone please tell me...

Resolved! Adapter for USB-C to USB should come in the box

I just got my Oculus Quest 2. so i'm new at it. My CPU does not have a USB-C port. i think it is silly that they do not include this adapter in the offical Oculus link cable box. the adapters off amazon are saying they will charge the unit, but cant ...

Resolved! Unable to add payment methods

Don't know what to do. I've tried multiple cards and even tried to add my paypal, but nothing will stick. Every time, it gives me the same error saying it can't add my payment method. Getting annoyed and really would like a solution or to receive a m...

Horizon Worlds- Unable to Travel

Since the update I have been unable to travel in Horizon Worlds. I have tried to restart the headset, uninstall the app, and ensured my language was set to English. Contacted meta support, which hasn’t been much helpful considering I just get sent to...

Oculus quest 2 controller randomly disconnecting

I have an oculus quest 2 and it has suddenly stopped recognizing my controllers all the controllers do are vibrate repeatedly and have a flashing white light . It randomly worked one today and then went back to its current state . I’ve tried unpairin...

DxPxS by Level 2
  • 1 replies
  • 0 kudos

Left controller completely and constantly disconnects

I’ve had some drifting issues with the right controller from time to time and sometimes it would just completely disappear, but it would usually come right back. Now, however, my quest 2 is COMPLETELY UNPLAYABLE due to the left controller connecting ...

Sphinx9 by Level 2
  • 1 replies
  • 0 kudos

Can’t sign in on oculus

Yesterday my quest 2 headset asked me to log in when I was on the main screen. I checked my apps and none of them were there, everything that I downloaded didn’t show up, it only did on the app. I tried logging in with with Facebook because I merged ...


Hmm I can't seem to find any contact / chat functions to get in contact with the support? Or does it not work when I am in Denmark?

No command

I forgot my pattern on my quest 2 and when I try to factory reset it says no command I have no idea how to solve this issue

How to get back to home screen

Any app I open or any time I open the browser, I have no idea of how to get back to home screen. I have tried to press all the buttons but nothing happens. I am stuck on the app or browser I open and I just can't see how to get back.Thanks.

Resolved! Menu bar too high on screen and can not be adjusted down

On my Oculus Quest 2, a recent problem has developed where the menu bar starts midway up on the screen when in a standing position. This is not my ideal location for this bar, but at least it is useable. I can use the bottom bar to drag it from side ...

No referral credit

Hey guys, i've followed the guide step by step with a friend of mine, but none of us have received the referral bonus yet. he followed the entire guide, step by step, and it should be fine, but don't know what went wrong,

Zuracha by Level 2
  • 0 replies
  • 0 kudos

Oculus link issue

Everytime I open oculus link, I can't see the desktop button on the menu, and this thing called "XRS Debug Window" pops up. Everytime I try to close the window, oculus link stops. I have tried restarting my headset, and even doing the setup again, an...

V46 release

Does anyone know when v46 will be released in the UK only got v44 2 days ago and really hoping it is before the new virtual home room time limit runs out

simmo67 by Level 2
  • 0 replies
  • 0 kudos

Eleven Table Tennis

Only in the lobbies, I have started to see 2 balls when I hit (but not when they return). Any ideas how to resolve this please. Restarting headset does not work. Thank you 


while playing this game I had a headaches and IDK if its only for me and I thinking about refund this game and purchase boneworks instead so pls tell me if its only me if not tell me if boneworks will be ok

PatiTVR by Level 2
  • 2 replies
  • 0 kudos

Won’t receive a refund!

So I refunded a game on my oculus and when I did the refund policy said it will take up to 5 days to receive said refund. No problem. It’s been over 5 days now and the game still says “refund requested” I wouldn’t mind but i want the money to purchas...

Problems with audio volume when using earphones

I wear hearing aids because I suffer a fairly high level of earing loss.When I use my Quest 2 I prefer to remove my hearing aids and use earphones.This worked great until about a week ago.All of a sudden I've found that when the earphones are plugged...