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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 13954 Views
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 7009 Views
  • 68 replies
  • 8 kudos

new quest is unable to pair

I recently purchased a quest 2 (brand new) when i was setting it up everything was normal until the pair screen i have tried everything and nothing has worked is anyone having this issue or if you have the solution please tell me im desprate

We're having trouble getting oculus to start up.

When I click on the Oculus shortcut to start the software, a message comes up that says: We can't get Oculus to start up. The software on your Oculus may be updating. Please give it another shot after a minute. If the problem keeps happening, call Oc...

Resolved! Factory Reset/Reinstall Previous Purchases

Hello,I recently did a factory reset my Oculus Rift2. I also deleted my old Facebook account. I created a new account for my Oculus but all of my previously purchased games from my old account are now gone!  How can I retrieve all of my VR games tha...

Factory reset

Did factory reset, logged back in to the account and my library is empty. To download previously purchased items I have to purchase them again. How do I fix this?

Down loaded games

I just bought the quest 2 and i linked up to my existing oculus account. Hiw do retrive all of my games that i already own?

Can't download game

So i bought Bonelab and i don't have it in my apps. I have restarted my vr and factory reset it and still got nothing. all it says on my phone is install queued. I am connected to internet on my oculus i am able to play online games. Image:

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Won’t let refund

Me and friend use to play onward but then he passed away I would like to refund onward but I have had I more then 15 days could you please let me refund

Resolved! How to Change Email Address for Oculus Account?

My email provider is closing all their email services. So I had to sign up with a new provider. I see options for changing password and pin, but none for changing email address for our Oculus accounts. Is there any way to change our email addresses f...

First Setup without Touch Controllers

So I have a Quest 2 without Controllers. After Hard Reset I used the phone app to activate developer mode and used Oculus Developer Hub to access and install apps . I thought that would be enough to play with some Godot Engine. But after I updated to...

Stuck on remote pairing screen

My Oculus is stuck on a white screen with the two remotes. I have unpaired my remotes and repaired them and it is still on this screen. Any suggestions?

Factory reset because i could not update headset

Haven't used the quest 2 in a year. I turned it on and it said I had to update the headset using settings. I couldn't get passed my login, everytime I tried to log in it said I needed to update. I gave up and factory reset and created new account. Pr...

App sharing disabled for device

I had an Oculus Quest 2 and had turned on app sharing, which is THE reason to have this set if you are using in a family environment. Multiple users can log into the headset and play the "apps" you've bought with your account as long as app sharing i...

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Resolved! Unplayable lag with link

I been having this problem with my oculus/meta quest 2 or pc where ill try to play a game through pc with a link cable. Ill open the game and it becomes extremely laggy and unplayable. my pc specs are: Ryzen 5 3600, Rx 5500xt 8gb, 16gb 2666 ram. I'm ...

Textua by Level 4
  • 3753 Views
  • 11 replies
  • 1 kudos

Log-in disabled for Oculus account and Facebook account

I got a Samsung Gear VR for my S7 back when i pre-ordered it but never tried it, decided to try it out today so i created a Facebook account because i couldn't create a Oculus account through the app, but then I couldn't login from my Facebook accoun...

Eishaar by Level 2
  • 4072 Views
  • 15 replies
  • 0 kudos

My Oculus 2 Link app is glitching and not responding

Hi,My Oculus 2 Link app is glitching and not responding.When I connect to my PC after clicking on "Link" the view start to glich and not responding at all, and I can see only the front area of the 360. the bach is glitched with black\grey statics.Whe...

Oculus is broken when it boots up

Sometimes it boots up but it just shows a black screen and the power light doesnt show and when it boots up the guardian system its broken and i cant interact interact with the blue floor it also displays a message that says something like com.oculus...

OQ2 payment method error

Recently made a successful online purchase from a US merchant? Yes.Check to see if the financial institution placed any restrictions? Yes.Try another network connection type: I did. Didn't work.Try another network location: I did. Didn't work.Try dif...

Pleonix by Level 2
  • 92 Views
  • 0 replies
  • 0 kudos

Resolved! show windows desktop button missing.

Hello, let's see if anyone can help me. I have restarted the viewer with the fafrica settings after updating it to v 44. The problem is that when I start airlink or connect by cable, the icon does not appear in the bottom bar to see the desktop of my...

Resolved! Making new oculus account for quest 2

My facebook was hacked and then permanently deleted by facebook. There is no one to contact about this as it shouldnt havent been deactivated... but now my problem is I made a new facebook and we cannot use the oculus now. We bought things amd everyt...

Can't log in.

Oculus app will not let me log in. I put in my email, says it's merged with my Facebook, confirm that, says I need to put an email for receipts, I put in my email, it says the email is taken, cannot log in at all.

Kraknips by Level 2
  • 14152 Views
  • 12 replies
  • 0 kudos

My oculus quest 2 wont work

So basically my oculus won't charge no matter what cable I use and I haven't played in a long time, I asked my friend if I could borrow his cable real quick he said yes so I went home and charged it but it was blinking red for 1 hour I didn't know wh...

head tracking

Hi, I'm having some trouble with our Quest 2. It doen't matter if I am in game, home screen or air link gaming, it seems to have trouble with turning my head. For example, in the home screen if I turn left or right, all of a sudden it glitches and th...

Refurbished Oculus quest 2

Got a refurbished Oculus quest 2 and I can't get it to connect to the controllers or the internet it won't even show up on my devices. I can see where they sent me my refurbished Oculus quest 2 but it won't show up on my Oculus. There for it won't re...

Resolved! LOST ALL MY PAID SOFTWARE

I HAD TO FACTORY RESET MY OCULUS QUEST 2 BECAUSE IT WOULDN'T CONNECT TO MY APP!!!! I WANT ALL MY MONEY BACK OR I WANT MY SOFTWARE!!!!!!!!

Anonymous by Not applicable
  • 128 Views
  • 4 replies
  • 0 kudos

YOU CAN! Get access to horizon worlds! States coming soon

Many people that should have access but cannot still download horizon worlds! It's down to your linked facebook account. Remove that account from your meta account and then set up a basic new facenook account just for the quest and link that to your ...

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