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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 14146 Views
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 7086 Views
  • 68 replies
  • 8 kudos

Resolved! Invalid address!

I have tried everything I can to put my home address in order to repair an Oculus quest 2 controller (Metaquest2) but it always says "please specify a valid shipping address. problems may occur when processing the order if it is created with an inval...

Controllers Stopped Working

I started getting a "Lost Tracking" error yesterday and couldn't get past that screen. Controllers would continually vibrate. Tried a number of options from searching online, but nothing worked. Ended up doing a factory reset. But now the controllers...

Can't Install Oculus Software Windows 10 (Hangs)

I decided to buy a Meta Quest 2 and the corresponding link cable a couple of weeks ago. Last week, I went ahead and tried to install the Oculussetup.exe from the Meta site to have the app on my computer. Hours upon hours of retrying, the software wil...

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Problem in air link.

I have a kind of visee on the right side of my right eye when I start the airlink, I tried different graphics and refresh rate but that didn't work. there are some configurations that literally see everything blurred, I tried reinstalling the applica...

My oculus won’t turn on with factory reset

I have a oculus quest 2 I haven’t used it in over a month I tried playing it today and it won’t turn on with factory reset no nothing I charged it for a whole day and while on charge the screen keep going off and on with the oculus symbol flashing. I...

Refund

I got the supernatural work out app and I wanted to try it out. I wanted to cancel it before the 2 weeks was up. But i forgot to do it do to Hurriccane Ian hitting us and now having to be relocated do to flooding in my area. I can’t find a number to ...

Really annoyed

Alright… major problem here… please help… I haven’t been on my VR for quite some time. Over a year. Life gotten crazy and I haven’t taken any self care time… welppp….. in the process of this last few years I deleted the Facebook account associated wi...

Resolved! Oculus Quest 2 not charging

I cannot submit a support ticket, it refers me back to store.facebook.com, so I'm afraid I'm going to have to describe my problem here.My name is Patrick, I've bought my Oculus Quest 2 at that time around Halloween of 2021 and my headset refuses to c...

Constant notifications

whenever i put on my oculus rift s tons of notifications flood in telling me that this person joined their home and that person joined their home and its not even people I know, its just completely random people that I’ve never even heard of. I must’...

nu1l16 by Level 2
  • 346 Views
  • 8 replies
  • 1 kudos

I need step by step instructions to accept a referral

Just got a new Quest 2 that we bought for my son with a referral link from his friend. When I set it up the first time, I must not have used the correct email address and didn’t get the $30 credit. I tried to factory reset and used the correct accoun...

my business id was restricted

hi my business id was restricted from a long time i was fail to recovery it because of your support option is not work. please active my support live chat option to explain my problem.this is my Page link: https://www.facebook.com/dcorefurniture hope...

Nothings working can't log in

Ask Kids why they stopped playing quest 2 they said it wasn't working. When I enter 8 digit code to login to it says error. If log in with email it says wrong email or can't use that email. It's so frustrating that nothing is working I don't have all...

Unable to add payment method

Good evening, I'm from Nigeria,Please I'm having issues adding back my master debit cardEver since yesterday when i removed it because i was having trouble paying for a game on the oculus app

Resolved! No tracking after dropping headset

Hello.I am hoping someone has an idea of what to do. I accidentally dropped my headset to the ground and after that it constantly got "Tracking lost". I have tried wiping the lenses, rebooting the system and now I've factory reset it.After factory re...

Glasses and Quest 2 lens scratched

I know I'm not the first, but I to have discovered the spacer for glasses is not sufficient to avoid scratches. After playing mini golf, I took off the Quest 2 and noticed my glasses had a dirty smudge. Sadly, it's not a smudge it's a scratch! Worse,...

thebood by Level 2
  • 232 Views
  • 1 replies
  • 0 kudos

Oculus Home Net Framework issue

Everything working fine last week, then booted up the PC and Oculus home fails to launch - no error messages just will not launch.Then tried to launch from program files - then thought i would uninstall the program then start again. I then get an err...

PAYMENT/PURCHASING ISSUES

is anyone else having issues with making purchases on their occulus? Never had any previous issues. I've already reinstalled the app and tried to add payment method, but it won't let me do that either!! Been trying to make a purchase for the past 2 d...

FINNO11 by Level 2
  • 815 Views
  • 9 replies
  • 5 kudos

Merging Facebook -> Meta Account

Hey!!~ Asking for a friend~My friend currently logs in through Facebook under YYY@gmail. he’s planning to delete this Facebook account permanently. If he were to set up a meta account under this Facebook account, will he be able to set up the meta ac...

Issues during Oculus Rift S setup.

Hello there. About 2 years ago, I bought my Oculus Rift S. It's all been smooth ever since I got it, never had issues. Today, after not using it for a week or so, I booted it up so my nephew could play a Spider-Man game. But I noticed some problems a...

Restore Games

I was signed out of my account and it would not allow me to sign back it. This lead to me doing a factory reset and now my games are not there. How do I restore my games? Is someone able to contact me?

Issues using Horizon Worlds - Oculus Rift

I have an Oculus Rift, all drivers are up to date on my PC for the PC itself, as well as Oculus. When I try open Horizon Worlds, I get a loading screen, and then suddenly a small box opens and Horizon Worlds shuts. I cannot get in to Horizon Worlds. ...

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Oculus Error OVR88948175

Good Morning all,Getting the below error and here is what we did to work around it. My two main questions are:Is this a bug in Oculus application not creating this registry key? Can any one provide any insight as what is going on here? After looking ...

pgh3 by Level 2
  • 13990 Views
  • 4 replies
  • 2 kudos

How to cancel mixed reality

I have entrered the world of virtual reality but it is mixed with the reality around me, I don't know if it's a default function. How can I cancel the vision of the real things around me and only see the virtual reality with no juxtaposition? Thanks

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