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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 14006 Views
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 7030 Views
  • 68 replies
  • 8 kudos

Log-in disabled for Oculus account and Facebook account

I got a Samsung Gear VR for my S7 back when i pre-ordered it but never tried it, decided to try it out today so i created a Facebook account because i couldn't create a Oculus account through the app, but then I couldn't login from my Facebook accoun...

Eishaar by Level 2
  • 4072 Views
  • 15 replies
  • 0 kudos

My Oculus 2 Link app is glitching and not responding

Hi,My Oculus 2 Link app is glitching and not responding.When I connect to my PC after clicking on "Link" the view start to glich and not responding at all, and I can see only the front area of the 360. the bach is glitched with black\grey statics.Whe...

Oculus is broken when it boots up

Sometimes it boots up but it just shows a black screen and the power light doesnt show and when it boots up the guardian system its broken and i cant interact interact with the blue floor it also displays a message that says something like com.oculus...

OQ2 payment method error

Recently made a successful online purchase from a US merchant? Yes.Check to see if the financial institution placed any restrictions? Yes.Try another network connection type: I did. Didn't work.Try another network location: I did. Didn't work.Try dif...

Pleonix by Level 2
  • 92 Views
  • 0 replies
  • 0 kudos

Resolved! show windows desktop button missing.

Hello, let's see if anyone can help me. I have restarted the viewer with the fafrica settings after updating it to v 44. The problem is that when I start airlink or connect by cable, the icon does not appear in the bottom bar to see the desktop of my...

Resolved! Making new oculus account for quest 2

My facebook was hacked and then permanently deleted by facebook. There is no one to contact about this as it shouldnt havent been deactivated... but now my problem is I made a new facebook and we cannot use the oculus now. We bought things amd everyt...

Can't log in.

Oculus app will not let me log in. I put in my email, says it's merged with my Facebook, confirm that, says I need to put an email for receipts, I put in my email, it says the email is taken, cannot log in at all.

Kraknips by Level 2
  • 14155 Views
  • 12 replies
  • 0 kudos

My oculus quest 2 wont work

So basically my oculus won't charge no matter what cable I use and I haven't played in a long time, I asked my friend if I could borrow his cable real quick he said yes so I went home and charged it but it was blinking red for 1 hour I didn't know wh...

head tracking

Hi, I'm having some trouble with our Quest 2. It doen't matter if I am in game, home screen or air link gaming, it seems to have trouble with turning my head. For example, in the home screen if I turn left or right, all of a sudden it glitches and th...

Refurbished Oculus quest 2

Got a refurbished Oculus quest 2 and I can't get it to connect to the controllers or the internet it won't even show up on my devices. I can see where they sent me my refurbished Oculus quest 2 but it won't show up on my Oculus. There for it won't re...

Resolved! LOST ALL MY PAID SOFTWARE

I HAD TO FACTORY RESET MY OCULUS QUEST 2 BECAUSE IT WOULDN'T CONNECT TO MY APP!!!! I WANT ALL MY MONEY BACK OR I WANT MY SOFTWARE!!!!!!!!

Anonymous by Not applicable
  • 128 Views
  • 4 replies
  • 0 kudos

YOU CAN! Get access to horizon worlds! States coming soon

Many people that should have access but cannot still download horizon worlds! It's down to your linked facebook account. Remove that account from your meta account and then set up a basic new facenook account just for the quest and link that to your ...

Horizon Worlds Issue (Coming Soon) US 18+

I've had this headset set up and have been using it for over a year.I still cant download Horizon Worlds on my PC. It just says "Coming Soon".NO I am not using a VPN or Proxy.YES I am 18+YES I have my facebook linkedYES I have it already on my headse...

Nvidia Vsync half refresh rate or fastest?

Hi, I am wondering if Vsync refresh rate has any effect on VR in the Oculus Quest 2? I am trying to work out if this setting for optimum performance should be adapted at the half refresh rate or set to fastest in the Nvidia settings? Any help would b...

Oculus asking for updates to apps

I have a Samsung Gearvr. When i plug my Galaxy 7S in it is asking for me to update my apps. On the screen asking for updates there are no apps listed, so it doesn't work. Any ideas? TIA!

Oculus sideload update

I need to update my quest 2 manually so i can connect it to my phone, but when i go to recovery mode it says no command what should i do.

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Only able to see 10 of my synced photos at a time

Before the last software up date I could see all my synced photos on the app going back 15ish days. Now I can only see the last 10 photos that have synced. I take a lot of photos in vrchat and want to save them to my iPhone but I’m unable to see them...

purchase

I was purchase  this app I can't  download  

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Unable to link headset with mobile device

My original oculus quest 2, developed a fault, where the battery was not holding its charge, 85%, 81%, 79%, 75%, 71%, 68% - over 24hrsAfter contacting the Support team, they agreed it had developed a fault and I returned it back for an RMA replacemen...

Chris-K by Level 5
  • 368 Views
  • 3 replies
  • 0 kudos

logging into my oculus device

I have had my Oculus for a few years and it was awesome but recently technology has been quite rude to me recently and I am tired of it. . In august for some reason my facebook account rather got deleted or suspened something but i couldnt access it....

Meta Avatars 2 Lipsync - PUN 2 & Photon Voice issue!

Dear Devs, I'm struggling with problem since a week. I use PUN 2 and Photon Voice to bring Meta Avatars 2 in a multiplayer environment. Below are my issues,1. When there is no Photon Voice setup in the scene, the Meta Avatars lipsync works perfect in...

Oculus app not working

When I open up the oculus app on my pc it starts checking the status of my Oculus app.But after a while it gives me an error saying can't reach oculus app.And I did everything I could find on the internet and it still doesn't work.Anyone got a fix?

Can not install Oculusetup.exe.

As i said, i cant install Oculus PC App. I've deleted all the directories and tried again. It goes the the downloading part but when it gets to the installing part it reaches the end then fails and tells me to restart my computer. And I have, many ma...

Using Oculus Service in Remote Desktop

I can run the Oculus runtime fine from the PC, but when I connect using Remote Desktop the app isn't running and I can't start it. I'm trying to get some openXR work done on my gaming PC from my office.

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