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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 68 replies
  • 8 kudos

Bought 256 gb got a 128gb in the Box

I purchase my oculu last January Just now notice that I bought 256 and my memory is 128 does anybody else have this problem I would like to know what I can do. Everything on the Box says it's 256 my receipt says it is 256 but it's not my memory is al...

Cannot find games after factory reset

I am try to help my son find his games on his Oculus after factory reset. We used my facebook account initially to set up the Oculus. We were trying to pair it to his phone with no luck so we did a reset and now all games are gone. We are not having ...

Where is my Software?

Since the change to Meta my Oculus account is not availible. Where is my software which I purchased the last 5 years ago?

HoehA by Level 2
  • 1 replies
  • 0 kudos


What going on ..I can even play my oculus that's after I factory restored and l that good stuff have 3u³<\

Black screen

It started with a black screen that flashed then stays black.rebooted holding power down for several seconds. Can hear it booting up but no picture.tried a factory reboot. Now the light is white and it won’t turn on at VR is fully charged as t...

Cant connect to my headset

I received a defective headset and the new one that arrived I can't connect to my oculus app until I delete my old device. I went to verify my account and I'm not getting and 2 factor authentication. My email works just fine, the Meta app just doesn'...

Black screen after system reset

I did a system reset after being stuck in the camera view. Now I’m downloading everything again but I had to try 3 times just to turn on my device. Then I would get stuck in a black screen if I left the boundary or the device went into sleep mode. I’...

Spazbat by Level 2
  • 1 replies
  • 0 kudos

Oculus Freezing 1-30 seconds nonstop

Hello, I have been getting this issue constantly where the screen freezes in place and everything becomes unresponsive when I look around, I see black and then a upside down version of the screen that I froze on. This happened with my quest 2 which I...

Resolved! I cant do anything

I turn on my oculus and all my games has dissapear and when i open the store says "there's nothing here"

Cannot add payment method

So i had to remove my payment methods due to being unable to purchase bonelab, now heres a major problem, its not letting meadd a paypal account but its letting me add my credit card info?

SpritzXD by Level 3
  • 37 replies
  • 1 kudos

Pink Patterns in Beat Saber

Since updating to Meta from Oculus, my Quest 2 has been having issues. Now I get random pink swirling patterns on the walls and floor of my boundary in. Beat Saber. They wink in and out. This is something I've never seen before and is distracting to ...

Guardian Boundary while Looking Down - How to Turn Off?

Hey everyone, a few weeks ago I found I setting that turns on the floor boundary overlay when you look down. I thought it might be a cool idea but now, it's driving me nuts and I can't find where to turn it off. I think it might have been under "expe...

Suspend by Level 3
  • 38 replies
  • 2 kudos

Oculus app thinks I'm using Rift. I'm using a quest.

At the top of the Oculus app, it tells me that Oculus isn't compatible with my system's hardware. When I click on the Learn More link it sends me to the Rift and Rift S requirements page. When I try to buy a game it tells me that the hardware that I'...

Conversion to Meta account

Just created a new Meta account so I could connect 3x Quest 2 headsets. First one seemed to take forever and wouldn't connect until factory reset on headset. Got it connected, but my library is empty and the games previously purchased are not there. ...

Pair problem

Hello, I got a problem, I can not pair my oculus quest 2 whit my mobile, i have an IPhone XS …. Can somebody help me please

support complain

Hi Can you please provide me with contact details to some one form support management., My sons Quest was send over and received by you already in July. replacement should to be send to him 2 days after and we are almost 2 months after. you cannot re...

Broken Straps on Elite Strap with Battery

Straps on my Elite Strap with Battery have cracked and broken with very limited use and always properly stored in the Oculus travel case. Does anyone know how to return for repairs? I love the strap and extra battery power, but I feel the side straps...

Unable to add payment method

Unable to add payment method,with card it ask me for zipcode,i tipe my post code and it's not working,I tried aswell with PayPal stil not working

Cant view synced videos on my oculus app

I cant view synced videos on the oculus app, i synced them to my phone and they show there but i cant actually watch them theres just this wifi symbol with a “!” I have a stable internet connection so i dont know why i cant watch them

Resolved! Developer mode not available for activation in oculus app.

I am logged in with my meta account, and have joined an organization, and have activated 2FA.So when I open the Oculus App, and go to Devices -> Developer Mode, why do I see a link to a webpage to enable developer mode, instead of the controls I need...

Creed Rise to Glory won’t save story data

I just bought Creed and I’ve tried to play the story mode around five times now, every single time I try to play it it resets. I’ve looked at other forums and it seems like a lot of people are having the same problems and even when you allow permissi...

new quest is unable to pair

I recently purchased a quest 2 (brand new) when i was setting it up everything was normal until the pair screen i have tried everything and nothing has worked is anyone having this issue or if you have the solution please tell me im desprate