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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3794 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Factory Reset/Reinstall Previous Purchases

Hello,I recently did a factory reset my Oculus Rift2. I also deleted my old Facebook account. I created a new account for my Oculus but all of my previously purchased games from my old account are now gone!  How can I retrieve all of my VR games tha...

Account suspended due to age restrictions.

Hello, I received one email from meta yesterday saying my account has been disabled and will be deleted in 30 days if I can not provide them with a copy of my driver's license verifying that I am in fact 39yrs old and have nit violated any age restri...

Meta quest mobile website is not working

Just got a new Meta Quest 2 today, and have been trying to set it up for 6 hours, but the same issue is blocking me. It is requiring me to sync it with my phone using their meta quest app, which i downloaded without issue. And creating a Meta account...

CrisPMeme by Honored Guest
  • 150 Views
  • 2 replies
  • 0 kudos

Quest 3 Broken After Charging

Hello, I can't pair and use my Meta Quest 3. One evening I left them charging but didn't turn them off completely. The next morning they just stopped working. Three flashing dots are visible on the screen and then just a free mode, I can't even open ...

m1k1ta by Honored Guest
  • 240 Views
  • 6 replies
  • 0 kudos

Store credit not showing

I received store credit for a device referral. I can see it in referral but not in the store or wallet.

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Tee.R3x by Honored Guest
  • 144 Views
  • 3 replies
  • 0 kudos

Resolved! Unable to perform Factory Reset

Sooooo... I've only had my Quest 2 for 6-8 weeks. Recently, I started having issues where each time I boot the headset, it says "Lost Tracking"... yadda yadda yadda. I am able to work around this by simply waiting until I get to the main lobby, go in...

Meta award fund winner

So a woman who who posed as a meta director of funding program said that my name was picked as a winner to receive 100,000 of free money from meta she asked for personal information and seemed legit she literally said she was going to send my money t...

Asgards wrath 2- game play issue

I am playing Asgard's wrath 2 and I am in the temple of shu. In the later part of the dungeon I fell and got teleported to a place with a lever that I pulls. Now the lever is not accessible. The main quest will not progress unless I pull the lever. I...

wthceehh by Honored Guest
  • 1900 Views
  • 13 replies
  • 0 kudos

Meta quest 3 and beat saber

When I click on Beat saber to open the game, I get nothing, just a purely black screen.No audio or controller shake, nothing! It shows me the beat saber logo then goes to a black screen. I have tried everything I can think of. I uninstalled/reinstall...

Stuttering / high frametimes through Oculus Link

Hello there, all!I was wondering if I could get some advice, I've had my Quest 3 for about a week and a half with the intention of (primarily) using it as a PCVR headset, although I'm having some issues with it. Every few seconds, I get a small lag s...

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Xerohan by Explorer
  • 309 Views
  • 5 replies
  • 1 kudos

Please add headset resolution options to the UI

Hi - My Quest 2 was running perfectly for many months with a crisp clear image on everything and looked amazing.Unfortunately with a new update to Skybox it crashed the headset and locked up the UI, so i had to do a hard restart by holding the power ...

My oculus keeps turning itself off

I put on my headset and see the Meta logo spinning. After that, a gray screen appears for 4 seconds. Then I enter my password, but it lags a bit. Next, a black screen with three dots shows up for about 5 seconds. It says the system utilities aren't w...

STOP AUTOMATICALLY RESTORING LINK

Meta have actively been making the Quest line an absolute pain to use as of late, pushing developer-assaulting features like draconian uncommanded app updates, a cloud backup you can't disable in apk builds and a handful of other intentional heinous ...

Quest 2 stuck in a pairing loop after factory reset

I made de mistake of adding a guest account so that I wouldn't need to share my savegames. I did it through the headset account menu and then many games stopped working for no reason from either accounts (on top of getting asked now to confirm which ...

Resolved! RE4

Hello I just bought meta quest 2 resident evil version but the code inside the box validity is expired 31/12/2023 Is there any way to play this game because it was extra money for this version Thank you

Multiplayer Golf+ Help

Hello,When playing multiplayer Golf+ recently as a group of 4, only two players could see all Avatars and hear all 4 players but 2 players could only hear all 4. They could not see any Avatars. Could someone please suggest how to correct this? Thanks

Resolved! how to track real object in immersive mode - meta quest 3

Hi Is it possible to set specific important objects to be seen even in immersive mode, so they can be easily found without removing the headset or exiting the immersive mode?For example - Cell phone, bottle of water etc. ? If it is possible - how ca...

EZ1111 by Explorer
  • 207 Views
  • 3 replies
  • 0 kudos

referral link credit

Just purchased Meta Quest 3 today and used referral link (code) from a friend. However, the referral credit does not appeared in my account. No email or notification about it so im not sure if wait or factory reset. What should i do?

Gorilla tag no sound from other players

I am not able to hear any players. I’ve checked all settings, uninstalled and reinstalled. I don’t know what To do. They can hear me and I can hear the music and such but no players. What is there to do? Thanks!

controller not pairing

my controller doesnt work it cant pair and yes i have tried to take the battery out and in and its even a new battery it just wont connect or anything i tried to unpair it by the meta app on the phone and now i cant pair it back

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