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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 68 replies
  • 8 kudos

Horizon worlds counting the total number of objects

How do I get a counter to count the amount of objects like chocolates in a chocolate box when I put a chocolate in a box how do I get it to count the number in the box when the number is reached I would then generate a closed box and give it to th...

Can’t log in using the meta quest app on ios

Hi, i just got the quest 2 and wanted to try it out. But i can’t log in using the app! I keep getting in a stupid loop. I made an account with my email, i want to log in it leads me to an popup. But after i enter my mail and ww it just refreshes the ...

fsbric reset problem

when I wanted to reset my google oculus quest 2 tells me i must put off the paper of controler but i do it on start use it . how i do it again?

Walkabout Mini Golf issue with club

Hubby and I just played a game together. His club glitches, twitches, jumps around often when he is trying to putt. Something is wrong. He said it did this the other day also. He holds his club handle perfectly still, not moving, and I can see the en...

Parental Controls

Hi,Im having a Problem with parental controls,Im 14 and my mom ist completly fine with me playing over 18+ games.But my mom cant give me access to a game i want (Contractors) And its because i live in germany and its not allowed. Im scared because i ...

Steam VR not loading when using Quest 2 Air Link

I used Air Link to connect my Quest 2 to my PC. The oculus enviroment works fine. I payed Blade and Sorcery for a bit. But I can't seem to load the SteamVR enviroment. When i start the app it goes to that purple loading enviroment but never get's pas...

Quest 2 not connecting to Meta Quest App

I have had the Meta Quest 2 for 3 days now and have not been able to use it because of some connecting issue. Me and many others are very mad that we cannot use our Quest 2, its not just the Quest 2 with this problem its the OG Quest to from what I h...

Resolved! Oculus Quest 2 installing games extremely slow

I haven’t been on my oculus for 5 months, and recently, I came back excited to play it. I went to update my games and noticed it was installing at 64KBs a second. I restarted my internet, and the router. Turned on 120Hz refresh rate, still nothing. S...

Quick Invite Issues

I spent an hour and a half on the phone with Support this morning trying to resolve this issue with no resolution. So my boyfriends oculus was purchased three days ago and is signed into all of his respective accounts. We are all following each other...

Can't login to Oculus Quest 2 since Meta

Since Meta took over, I can't use my Quest 2. I've tried signing in over and over, but it keeps saying that I need to login using Facebook. It's giving me the random code to login in to Meta and connect my device, but then it tells me that my Faceboo...

Horizon worlds

Hey i downloaded horizon worlds and it's permanently loading. Is there an update coming or how should i go about fixing it. We're stuck at the "play horizon with friends" screen.

catien2 by Level 2
  • 1 replies
  • 0 kudos

Air link control

My air link is connecting to both monitors but i cant control them using my controlls. I have to use my keybord and stuff still. But it dows show up on my Oculus, I can see everything happening just cant control.

Resolved! Games Purchased on Oculus site not in Library

I am new to VR. I have purchase some games on the Oculus site. When I put on the VR Gear the games are not in my library. When I check the oculus site it says the games are purchased and it says that it is in my library. Help Please.

Link cable not charging Quest 2?

Recently purchased a Quest 2 plus the genuine Oculus PC link cable. Very happy with the Quest 2, and what a fantastic upgrade from my old Rift CV1, which I managed to sell. Love the standalone feature. From others I have spoken to, the Oculus link ca...

I think I'm getting bullied by employees from Meta.

Trough the update to Meta my oculus quest 2 lost the ability to be able to connect to Meta and I couldn't check what account was logged in to it, I had deactivated my facebook account for a while over 1 year ago and created a temp other account to be...

Party - Watching TV - Quest 2

Hi there, I am having trouble with not being able to join / teleport to my friends in a party. The 'Go' option is greyed out.My aim is that I would like to use the Oculus / Meta TV app in a party so I can show my friends my 360 videos but having trou...

Resolved! Oculus rift sensors usb change randomly ?

So for the past maybe 6-12 months iv noticed my vr going weird half way through playing or at random points . Iv now noticed that for some reason my sensors that are both plugged into USB 3.0 will randomly change and say they are now 2.0. I will unpl...

How to set custom ASW values?

I use Oculus Tray Tool as the options in the debug tool are limited to 45Hz - I currently use 18Hz. Is it possible to set a custom value for this in a different way? Thanks

UKJim by Level 2
  • 0 replies
  • 0 kudos

Boneworks-Character moves on its own to the right

Hello, I have the game "Boneworks" and when I start it the character moves by itself to the right thing that makes me unable to play. It only happens to me with "Boneworks", games like "Blade and sorcery" work correctly. Any suggestions?

Resolved! I'm blind in one eye

1. I’m blind in my right eye. <- I’m assuming this eliminates me from ever using VR.BEFORE YOU ANSWER (with a "everything will work because sales") reply,please try this experiment for two minutes: a beginner level of any app, and try to hit or inter...