Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

img_8913.png
G_CDoc by Level 2
  • 14007 Views
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 7030 Views
  • 68 replies
  • 8 kudos

Resolved! Unable to pair my iPhone 13 with Quest 2

I am trying to pair my iPhone with the oculus quest 2, but I setup my oculus go on the same account with no difficulty. I am trying add the quest 2, but when I try and pair it is saying unable to connect to your headset. I have tried all the differen...

Pairing: Next Step

I am experiencing pairing problem as well, I initially had a power problem because my Oculus 2 would only charge to 50%. They told me to send my headset in for a replacement. The replacement will not even pair or recognize controllers, telling you th...

CEBProf by Level 3
  • 177 Views
  • 2 replies
  • 4 kudos

Log in error

I just got a meta quest 2 VR I downloaded an app iPhone started to try to set up an account but I can’t get it to work all ways fb, Instagram or email keep saying I don’t have an email setup so try to add it still say same message and I can’t go any ...

Oculus Quest 2 does not show up as a USB device on PC

Exactly as title states, I'm trying to mod Blade and Sorcery: Nomad, and I can't connect the OC2 to my PC and access its files. I've tried everything, no tutorial works, and no solution has come to mind. Dev mode has been toggled on/off, oculus link ...

Right controller

recently my right oculus controller broke and i have tried everything to fix it and nothing works. i have no idea why it broke either

Quest2 Headset not charging past 55% with the new update!

After one of the last updates, my headset (Day one 64Gb with very little hours on it) stopped charging past 55%... When I tap the power button (while the headset is off) to get the battery percentage, the percentage says 100%, but the orange 'chargin...

image0.jpeg

Resolved! Referral didn't work

My cousin and I both just got a quest 2. I activated mine first and sent him the referral code. He clicked on it, logged into his Facebook account, and it said it was accepted and to set up his oculus for the credit. But when he did, it didn't credit...

Eight Quest 2 Controller thumbstick broke

Heya, so my thumbstick on my right controller doesn't want to turn right anymore it hardly does, I tried cleaning, didnt work. I've been checking the store for a while now and it still says out of stock, what do I do at this point?

Resolved! Cont Facebook

I have an oculus 2 and I connected to his facebook account.I want to sell it and I don't know how to delete the facebook account from the oculus 2 device

erafram by Level 2
  • 290 Views
  • 2 replies
  • 0 kudos

Air Link cannot find PC

Imma keep this as short as possible.I got a new 5GHz / 2.4GHz router so I could use Oculus Air Link without it stuttering every five seconds (my previous router only had 2.4GHz). When I try connect to my PC it just says "searching for device" but can...

Clurtyx by Level 2
  • 46958 Views
  • 21 replies
  • 4 kudos

Horizon worlds counting the total number of objects

How do I get a counter to count the amount of objects like chocolates in a chocolate box when I put a chocolate in a box how do I get it to count the number in the box when the number is reached I would then generate a closed box and give it to th...

Can’t log in using the meta quest app on ios

Hi, i just got the quest 2 and wanted to try it out. But i can’t log in using the app! I keep getting in a stupid loop. I made an account with my email, i want to log in it leads me to an popup. But after i enter my mail and ww it just refreshes the ...

fsbric reset problem

when I wanted to reset my google oculus quest 2 tells me i must put off the paper of controler but i do it on start use it . how i do it again?

Walkabout Mini Golf issue with club

Hubby and I just played a game together. His club glitches, twitches, jumps around often when he is trying to putt. Something is wrong. He said it did this the other day also. He holds his club handle perfectly still, not moving, and I can see the en...

Parental Controls

Hi,Im having a Problem with parental controls,Im 14 and my mom ist completly fine with me playing over 18+ games.But my mom cant give me access to a game i want (Contractors) And its because i live in germany and its not allowed. Im scared because i ...

Steam VR not loading when using Quest 2 Air Link

I used Air Link to connect my Quest 2 to my PC. The oculus enviroment works fine. I payed Blade and Sorcery for a bit. But I can't seem to load the SteamVR enviroment. When i start the app it goes to that purple loading enviroment but never get's pas...

Quest 2 not connecting to Meta Quest App

I have had the Meta Quest 2 for 3 days now and have not been able to use it because of some connecting issue. Me and many others are very mad that we cannot use our Quest 2, its not just the Quest 2 with this problem its the OG Quest to from what I h...

Resolved! Oculus Quest 2 installing games extremely slow

I haven’t been on my oculus for 5 months, and recently, I came back excited to play it. I went to update my games and noticed it was installing at 64KBs a second. I restarted my internet, and the router. Turned on 120Hz refresh rate, still nothing. S...

Quick Invite Issues

I spent an hour and a half on the phone with Support this morning trying to resolve this issue with no resolution. So my boyfriends oculus was purchased three days ago and is signed into all of his respective accounts. We are all following each other...

Can't login to Oculus Quest 2 since Meta

Since Meta took over, I can't use my Quest 2. I've tried signing in over and over, but it keeps saying that I need to login using Facebook. It's giving me the random code to login in to Meta and connect my device, but then it tells me that my Faceboo...

Horizon worlds

Hey i downloaded horizon worlds and it's permanently loading. Is there an update coming or how should i go about fixing it. We're stuck at the "play horizon with friends" screen.

catien2 by Level 2
  • 86 Views
  • 1 replies
  • 0 kudos

Air link control

My air link is connecting to both monitors but i cant control them using my controlls. I have to use my keybord and stuff still. But it dows show up on my Oculus, I can see everything happening just cant control.

Labels