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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 68 replies
  • 8 kudos

Resolved! Mura visible in steam VR but no oculus games/apps

I recently changed the background for steam VR from the default to the "moonscape/mountains" and suddenly I can see all kind of greyish marks/smears that seem to be embedded in the lenses, because they stay static and move along with my head movement...

Sensor issue

Hi, I'm having some serious issues with my oculus rift. I have reinstalled the software already several times, and it always seems to work perfectly for one day and the next day it doesn't.The problem now is that the sensor doesn't track(the light is...

JTec by Level 2
  • 7 replies
  • 0 kudos

Sensor issue help

hi I'm new here so I hope I posted this in the right place but I got a oculus this Christmas and it was working fine but now the sensors aren't working I keep getting no sensor connected on both of them, I tried to repair it I tried unplugging them a...

Oculus apps crashing in gear vr

Samsung s7 edge. 1. Connect the phone in the gear. 2. Screen goes black. 3. It plays the connection chime. 4. The app crashes to the home screen. I try it multiple times. I was able to get by this by disabling Bluetooth or wifi but no more. I was jus...

Oculus Refund

I dont really get it. I bought my Touch Controllers and my Rift two months ago and I wont get the 50$ refund. But when you bought your Touch Controllers within the last 30 days you get it and on top of that you could return your Touch Controllers and...

Anonymous by Not applicable
  • 19 replies
  • 0 kudos

Glitching problem

This is a problem I've had since before 1.11. When I received my touch controllers I moved my PC into the living room as it had more space. Everything was working nice and smoothly over Christmas. After Christmas I decided that I would move the PC ba...

craylad by Level 4
  • 2 replies
  • 0 kudos

Issue with a few games

Hello support members I just bought the 600$ combo , having issue with some games not starting properly. Robot recall works, ripcord works, quill works: what doesn't work is dead and buried, Rec room , oculus avatar editor doesn't load either( these ...

CV1 black screen on "setup your view"

Trying to set up the CV1, I get past the bit with calibrating the focus fine, I can see the text and the little target/plus/thing on the screen fine, then when I get to the part when it says "setup your view", and asks me to stand up to confirm the s...

FredTA by Level 3
  • 1 replies
  • 0 kudos

Advice on buying a DK2 at this point?

I know its pretty late in the game to purchase a DK2 at this point and its been covered a bit as to whether or not its still relevant, but I'm talking now, December 2016. I've come across a cheap one going for $250 (negotiable) locally and I'm tempte...

Black Screen showing only on Halcyon (Oculus Rift)

Need help, i'm encountering a black screen on loading Halcyon (only)... I see it loading a unity window after the hour glass and then darkness. Other apps work well... and I've tried uninstalling then reinstalling. Any suggestions? Thanks

No HDMI Connection Possible Fix

Hi everyone, I am posting this because I was affected by the "No HDMI connection" issue and I found a fix for it that nobody else mentioned (at least to my knowledge). I followed two leads when I figured it out. First the fact that I got the error on...

Radrez by Level 3
  • 9 replies
  • 1 kudos

Oculus problems, GPU, PSU or USB?

Alright, I have narrowed the problems to these ones. At first, Oculus would just hard crash the whole PC. No warnings, just plain crash. Temperatures on everything were normal.After that, I disconnected ASMedia USB 3.0 hub thingie, which was recommen...

[solved] oculus touch activation problems in store

Hello guys,I've bought the Oculus Rift and although I found it great, there was something still missing so my girlfriend went out and bought the Oculus Touch (my 30th present - from Saturn in Germany). Everything is great, my only problem is this: I ...

Sensor wont connect

my left oculus sensor wont connect, but my other one will. i have tried another port and tried restarting my pc. but nothing seems to work... If anyone knows how to fix this please let me know.

an7on by Level 2
  • 3 replies
  • 0 kudos

Can't get "Halcyon" to run, everything else fine

It goes to black after the first couple credits, then never recovers. Music keeps playing, and I've waited all the way until the music ends.Things I've tried: rebooting, uninstalling and reinstalling Halcyon, updating graphics driver, redoing Oculus ...

SicTim by Level 4
  • 1 replies
  • 0 kudos

Small yellow dots

I already made a thread about it on the oculus reddit page but couldn't get any help that might've fixed it, so I'm asking here again. have a small problem since the last update. On the left side of my oculus glass there are 2 small yellow dots, not ...

MikeZwo by Level 3
  • 6 replies
  • 0 kudos

Guardian System isn't working at the moment and HDMI connection

I'm having major problems with my CV1.First of all the Display would sometimes cut out and tells me that there is no HDMI connection. This goes away after a few times of unplugging it in and out for some reason. I tested my HDMI port with external di...

pavolH by Level 2
  • 2 replies
  • 0 kudos

Where do you buy the extra sensor?

I've looked all over the website and I can't find where to order the extra sensor. Surely it shouldn't be this hard to find if Oculus actually want to sell these things? Anyone know where it is because I've give up looking.

oculus and buttkicker help

So I'm getting a cracking sound coming from my left side headphone while using my rift with my gamer 2. I have the kicker running off a dedicated sound card with simvibe and stock rift headphones. I'm also using stereo mix in the sound options for th...

Monza13 by Level 2
  • 2 replies
  • 0 kudos

No HDMI Connected

Ive had my rift for about 5 days and it worked flawlessly up until now. I have no video through the headset and it says "no hdmi connection" and wants me to plug in the headset. I have unplugged it from my graphics card and from the headset itself an...

is the face plate covered under warranty?

Hijust a quick question. it is not terrible yet, but there is no way the face plate is going to last 2 years. The foam has started to come away from the plate it is mounted on around the nose. I can get images sorted if need be, if it is indeed cover...

Gear VR not working

this morning i plugged in my Gear VR and nothing happened, I checked online and seen that people advised to uninstall Oculas and reinstall it but now i cant find the App.can anyone advise please

1.12 - Disorienting HMD shifts

HiWas very pleased to receive and try out 1.12. Seems like tracking has gotten a little better, at least there are no more flying controllers. But what has cropped up since 1.12 are world shifts that happen every now and then. (By world shift, I mean...

Cannot Get Sensor to Connect

No matter what I try the sensor is not recognized during initial setup. I've tried everything to no avail. Is there anyway to confirm it's a bad sensor without another rig available to test it on?

[Guide] Converting from OVR::Quatf to glm::mat4

I have exclusively been working with glm as my math library and it's very ingrained into my current university projects. I ran into a few issues when trying to get the oculus orientation data into a glm::mat4 so that it could be dropped into my proje...