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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 13537 Views
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 6828 Views
  • 68 replies
  • 8 kudos

can't enable developer mode...

I've created a dev account and created an organisation, whenever i try to enable developer mode on the app it says "We're having problems with loading this. Please try again"

jabj29 by Level 2
  • 219 Views
  • 5 replies
  • 0 kudos

AMD 6950 XT Compatibility

I recently changed my video card to AMD 6950 XT with all drivers up to date. Oculus shows that "Your computer doesn't meet the updated minimum specifications, which can lead to a poor experience in VR". The refreshing rate of the VR is also unreasona...

ShellEnv close down error.

Upon trying out one of the new environments in metas own store (as in I'm not using side quest and never have)It loaded in and executed the change. The screen went black and it seemed to fail to load .I then got an error that ShellEnv has an error lo...

Help with streaming vr!

Hey, I am a streamer, and I would like to play a game (rec room) on my quest two on stream. I have a laptop that I use for streaming but it isn’t powerful enough for PCVR, but I have it if I need it for this. I want to stream in vr to twitch, but I j...

Connection application oculus

Bonjour, Je viens d'acquérir un casque samsung gear vr pour l'utiliser avec un samsung S9. J'ai pu installer l'application et l'ai connecté avec mon compte Facebook. Mais impossible de créer un compte oculus en poursuivant les démarches. J'ai alors c...

Loelys by Level 2
  • 716 Views
  • 11 replies
  • 0 kudos

Gear VR and Prime Video VR - Error 4104

Hello, Just recently all 3 of my Gear VR compatible phones (S7, S9, S10+) stopped working with the Prime Video VR App from Amazon.I always get the error 4104 during app start (while still showing the yellow Amazon logo)Any news or updates, how to fix...

All sorted now

Thank you so much for all your help guys, can't believe it was as simple as that, everythings been resolved and I'm all up and running again

Air Link Multiple Monitor Issue (Monitor 1 Black screen)

The problem is when starting air linkFirst I explain that on my PC I have 2 monitors.In airlink when activating monitor 2 there is no problem, but when activating monitor 1 it flashes on and off.The problem is the controller, every time it moves it m...

Keinter by Level 2
  • 56 Views
  • 2 replies
  • 0 kudos

Remove device from account

I have one Oculus Rift, but since I have used it with two PCs, my Oculus account thought I had 2 devices. After I used my Rift with the second PC, I uninstalled the software since I will not be using it with that PC anymore. Following this, I realize...

VD and Steam 120Hz

Hi there,Just wanted to know how could I enable steam VR at 120HZ using virtual desktop ?I have it set in experimental settings, in VD settings, but somehow Steam VR is stuck at 72Hz and cant change it.Dont tell me to use Airlink because with the mic...

Lateral movement stutter with AirLink

When connecting to my PC using AirLink over WiFi 6 using either a Meta Quest 2 or Meta Quest Pro, the hand positions stutter when moving laterally in conjunction with the head. E.g. hold hands up in front of your head, step side-to-side while keeping...

skater0 by Level 3
  • 137 Views
  • 6 replies
  • 0 kudos

Resolved! Store won’t let me purchase any games on mobile

I was shopping on the oculus store on my phone, I realized among us vr released. I proceeded to purchase the game on mobile, and once I purchased it the menu said it was added to my library. I opened my headset and it wasn’t in my library, I went to ...

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arsuc by Level 3
  • 120 Views
  • 4 replies
  • 0 kudos

Referral

My friend sent me a referral link and I went to click it and it launched the app. I presumed it knew he linked it so I registered my vr headset and we both have yet to receive the credit. After messing about and saw online i found out it was to send ...

Trowa84 by Level 2
  • 42 Views
  • 1 replies
  • 0 kudos

Saving Browser Images

Right now, there isn't really a way to save photos on the browser. You either have to plug in another device or take a screenshot. Why is that the case? I feel like it would be pretty easy for them to put in a download image feature.

my oculus wont turn on

my oculus wont turn on i tryed holding the power button for 30 and 10 Seconds holding the power button and the volume botton and holding the volume button and wont turn on do anyone know how to turn it on

Broken controller

So I was playing oculus earlier today when for some reason my left controller just randomly shut off. I’ve tried restarting the headset, putting new batteries in, pressing buttons, but nothing has worked. I think my headset may still be in warranty b...

360 Live Video Stream in Oculus Quest 2

I have Insta 360 Camera and Oculus Quest2 and would like to live stream the 360 video directly into Oculus Quest 2 (please note this is live RTMP feed not from Facebook or Youtube but my own Video server)....Is there an App in Oculus that supports li...

App wont install.

I play Gorilla Tag and I wanted mods. I looked up a youtube video and it worked but then I went on a different account on the same Oculus and I uninstalled Gorilla Tag because it wouldn't update. After that, I tried installing it and it wouldn't inst...

Can’t login to meta

When I open my oculus and try to open games or apps it shows a black screen and then closes yeah no prompted with screen that shows a confirmation code and says to use when prompted and I. It tells me to go to ww.noaa.com/set up or something And when...

Quest 2 Beat Saber edition requires purchase

I bought the Beat Saber edition of Quest 2. I went and installed the app for free. However it is not in my library and not in my orders. When I view Beat Saber in the store - it requires me to purchase it. Where is my free copy of this game?

Removing a PC from Air Link list?

Does anyone know how to remove a PC from the list of Available PCs in the Air Link list?I've been troubleshooting my Quest 2 on Air Link and I finally got Air Link to work again. The problem is that it created to instances of my PC and I would not li...

permanently suspended Oculus quest 2

Got my headset 3 weeks ago now played it once, was playing contractors with my friend I didn't know how to change gun etc so I used my knife and went positive somehow and then lagged out of the game and just turned it off and went to bed.when I got h...

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