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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 68 replies
  • 8 kudos

Resolved! Stuck On Meta Logo -> Factory Reset -> Dead (Quest 1)

I hadn't used the Quest 1 headset in a few weeks, but I kept the battery topped off by plugging the air link from time to time. Today I just happened to notice a glint of light coming out of the headset. I peered in and noticed the Meta Logo was bein...

Gene2 by Level 2
  • 4 replies
  • 0 kudos

Big problems!!!

Ok so my child was given a practically new quest 2. The baby got it and started pressing all types of buttons and now it will not do anything. It comes up but you can not connect the controllers due to never using it before also when I try to do a ma...

glorified face book machine

I bought a quest to to enjoy. it has been nothing but a nightmare. For the last 2weeks i have been trying to play this turd. but i have to enter this code first. i dont think they thought about theyre customer base or even tried to enter the code the...

Resolved! Phone notifications error

Good Day, I have been having this problem for some time now. I had to factory reset the oculus and couldn’t get the notifications to appear from my phone to oculus.    

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v40 update bricked Quest 2 headset

The v40 update started yesterday, after it was downloaded my headset rebooted to the blue meta logo and got stuck there, I left it overnight to see if it would complete, no luck so tried a hard restart this morning by holding down the power button, t...

Lost library

Setup my meta account and linked my Facebook and Instagram account on the app. I know lost my entire library and still can't use my headset. I've already reset the app and the headset and still the library is missing.

Anonymous by Not applicable
  • 5 replies
  • 2 kudos

Forced to update Oculus Go to Meta🤬

Hi I have not used my Oculus Go for ages and just had to factory reset it due to it now being Meta. I followed the instruction in the App, reset and set it up again with the same Facebook account. All my apps and games are gone which I purchased and ...

Quest 2 doesn't charge with TYPE-C to Type-C on PC

I tried with the official oculus link cable and another cable that i have that is similar but even better quality and it simply refuse to charge...i tried everything i think, motherboard chipset drivers USB config etc. nothing seem to work, and my ph...

yansag by Level 4
  • 6 replies
  • 0 kudos

Resolved! Sharing Beat Saber music pack with 2nd family device

Hubby and I play Beat Saber together on two headsets with the family share process of both headsets set up with one facebook account, and second person sets up the secondary account on each headset. Nonprimary headset bought Lady Gaga and Imagine Dra...

Problems with the facebook account

Hello,I have a problem with my facebook account, I can't connect.Since August 27, I keep trying to send and I can't.Please help me to be able to use the account again.When I try to send the id for verification I get this error** To prevent any misuse...


Resolved! Code request

After setting up my Meta account and opting to keep my Facebook connected to my Quest2. I now have a screen that says….use this code to connect to your headset, then it says an error has occurred please try again. I click the resend code button and i...

Facebook logout and then prompted to install updates

So I’m being told to login to my FB account which I do and then get told that an update needs installing and referred to the appropriate menu in system. 24 hours later it’s still saying the software is downloading. why’s it taking so long and is ther...

Air Link Issue

Currently I am trying to connect my oculus quest 2 to my laptop via air connect. Neither one is registering each other as a viable device to connect to. They are both on the same Wi-Fi. I have also restarted them both multiple times. I have air link ...

Sidequest and Quest 2

Hey - I am trying to get Sidequest setup for my son on his Oculus Quest 2. He is wanting to play a game off of there, we have it hooked up to the computer and the VR plugged in. I cannot figure out how to get this to work. Does anyone have any experi...

Oculus Problem

So what do you do with an Oculus that doesn’t work? Do we all just lose our minds and our money? Please help!!!

Quest 2setup

I can’t pair my new quest 2 to my phone. I am entered the 5 digit code, but the phone can’t see the hearset. It is just searching.What is the problem?

Rift S USB error

I think I found a problem with positioning. Now I was playing with the device manager turned on, and when the positioning of the helmet and controllers turned off, the usb port where the headset was connected gave an error. Code 43 (port reset error)...

Oculus Rift S focus?

Recently bought a previously owned unit and I'm new to vr.Setup went fine if you include the learning curve. I'm using a i7 3.4 with nvidea 1660ti 6G, 32 g ddr 3, X-Plane 11 with Ortho for X-P scenery.Turned down settings and with window mode to run ...

Resolved! Help accessing shared account

First, let me say I have ZERO gaming experience and am relatively new to the Quest 2. I have searched the forum for answers to my issue but have been unable to find anything.After the recent Meta changeover on my headset, I am no longer able to acces...

Resolved! Downloading games

I bought a game on the Oculus App on my pc, since it'd be easier. Is it supposed to be able to download on my quest 2 itself, or am I just going to have to air-link it?

Jarrott by Level 2
  • 1 replies
  • 0 kudos

Guardian height

Is there a way to adjust how the headset recognizes how tall someone is? If I use it then someone shorter than me uses it they wind up being too short for the game and cannot reach things. Even trying to reset room scale and floor adjustment doesn't ...

Periman by Level 2
  • 1 replies
  • 0 kudos

Oculus Pc App crashes + Disconnect from Pc every 3 minutes

Hello dear Support, I'm from germany so I'm sorry If my English is not really good.I own a Quest 2 and a link cable, everything is quite new, i got both 3 Months ago.I keep randomly getting short disconnects (With headset and without headset movement...