Hello! We see you're having trouble restarting the device well, we can assist you on this issue, we've got your back. We understand you want to get back into the game, so let's see what we can do to get you back on track.
You can take the following steps:
Those steps should resolve your issue and return you to the game. If you are still having problems, please let us know so that we can look into other options for you.