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help plz

iwant to Request a refunf but it wont let me 

2 REPLIES 2

OculusSupport
Community Manager
Community Manager

Hello jeffjeffJEFF12372. Thanks for contacting us. We understand that you're having a difficult time with requesting a refund. Please PM us so that we can look further into this for you. 

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing from you. 

kandylee
Level 3

Have you ever tried to request a refund first from the following website? 
https://store.facebook.com/help/orders-and-returns/returns

 


After you filling up the form, you will receive an email of Oculus return merchandise authorisation (RMA). Then you can return the product by Fedex and receive the refund in around a week. 
Hoping this helps in resolving your issue 🙂