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installation after service

damiano-s
Honored Guest

HI.
My goggles have a damaged screen and the service replaced them with new ones.
How do I pair them with the app on my phone? Should I delete my account and create a new one? I cannot add a new device in my application. The app only sees the old device.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there! We see you are having issues pairing your new device to your app. No worries, we are here to help! 

 

You may find some success after uninstalling and reinstalling the app on your phone.

 

We do not recommend making a new account. As it may cause some confusion with our servers, and we want you to keep your games. 

 

Please let us know if it works out or not! We will be happy to keep troubleshooting this with you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!