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missing games on app

Not applicable

Did a factory reset and none of the games I purchased are showing up on the app or the device. I am using the same account and logged in with FB. I have receipts in my email for all the games purchased, but everything has disappeared. 


Community Manager
Community Manager

Hey there, @Anonymous! We understand that you're having issues with your games and can no longer see them. We are positive we know what the issue is, so we'd like to invite you to PMs so that we can gather private account information.


Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

  1. I have the same problem, missing games please help