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my right hand quest 2 controller wont track

only my left one works properly the right controller vibrates and I can use the oculus button on it but that is all, it does not track either so I can not move it around.

I have tried

.restart

.factory reset

.cleaning it

.replacing batteries

.recharging the quest

.changing tracking frequency

but nothing works can anyone please help me? 

 

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there! We're sorry to hear that your controller is giving you issues, and we'd love to look into what we can do to help.

 

Thank you for providing all the troubleshooting steps you've tried so far; this helps us prevent repeats.

 

So we can look further into this, please reach out to our support team here.