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not working headset

meekosmoch
Level 2

my headset said  it was connected on the oculus app but on my laptop and phone says its not connected and when it does say its connected it stays on the same screen animation of the controllers having to pull out those black things which i had already done but i had factory reset it thats why i have to do all this idk what im doing wrong but yaScreenshot_20220927-1727062.png

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there! That's not what we want for our customers. We'd love to see what we can do to get you back into gaming.

 

It looks like you are already ahead of the pack by factory resetting the headset. Have you uninstalled the Oculus app from the phone and desktop and reinstalled the app?