06-24-2022 12:17 PM
hi my son is very upset the oculus will not turn on it has the rd light we've been charging for 30 minutes we've tried holding power button,hold volume and power button and different cables please help cant afford another one
06-24-2022 03:16 PM
Hey there!
We are here to assist! To begin working on this, we'd like to request that you please perform the troubleshooting steps below:
If your device is still facing trouble after going over the steps above, please send us a PM. To do this, select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
06-25-2022 04:57 AM
hi there we managed to turn it on but it said no command we had to factory reset but we got all our stuff back
06-25-2022 04:58 AM
many thanks fo helping us
06-25-2022 08:12 AM
We are very happy to hear that your device turned on and is back to normal! If you ever have any issues or concerns, we hope that you'll come back to us for help! Happy gaming!