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oculus wont turn on

mc001347
Level 2

hi my son is very upset the oculus will not turn on it has the rd light we've been charging for 30 minutes we've tried holding power button,hold volume and power button and different cables please help cant afford another one

 

4 REPLIES 4

OculusSupport
Community Manager
Community Manager

Hey there!

 

We are here to assist! To begin working on this, we'd like to request that you please perform the troubleshooting steps below: 
 

  • Ensure the headset is powered on (check if the power LED is on)
  • If there appears to be no power, attempt to charge the headset for 2 hours.
  • If, after 2 hours of charging, the headset has no power, please do perform the troubleshooting steps below:
    • If you are using a facial interface accessory, please attempt to charge the headset again without the facial interface accessory. Some facial interfaces may block the proximity sensor which can impact the power of the headset.
    • Try charging from a different Source (another PC or different wall outlet).
    • See if the headset will load the boot screen. If yes, please complete the steps below:
      1. Hold the power and volume (-) button on the headset down simultaneously until the boot screen loads
      2. Exit and reboot the headset
      3. Reboot the headset if possible

If your device is still facing trouble after going over the steps above, please send us a PM. To do this, select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

mc001347
Level 2

hi there we managed to turn it on but it said no command we had to factory reset but we got all our stuff back

many thanks fo helping us

 

We are very happy to hear that your device turned on and is back to normal! If you ever have any issues or concerns, we hope that you'll come back to us for help! Happy gaming!