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replacement

goatbeehive
Level 3

I sent my oculus controller back to oculus for a replacement, how can i track where they are in the delivery?

Thanks.

3 REPLIES 3

TheAntiSocializer
Meta Quest Support
Meta Quest Support

@goatbeehive Well, seeing as you shipped it out to them via a mail courier (Most likely UPS), you should have received an email with tracking information for when it's on the way to them.

 

If you don't see it you might want to check your spam/junk folders or ask the courier/reach out to support again to ask for that number. 

 

Once they receive your controller and ship the replacement out, you'll also get another email with that tracking information. 

is it the same with fed ex?

 

@goatbeehive It should be the same, yeah. 

 

It shouldn't really matter what courier, you should receive those emails with tracking info.