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rift s

Hadez_Boii
Level 2

I have had my rift s for 2 years now and whenever i try playing now it make a loud static noise and it is a black screen if anyone have a fix to this please inform me

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there! We see you're having some issues with your Rift S, and we'd love to help look further into this for you.

 

For us to do so, please reach out to our support team with your previous days Logs. 

 

To collect your logs, follow the instructions below:

 

  1. Open the Run window (Windows key + R).
  2. Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
    • The above link is the default directory. Bear in mind that if you installed the Oculus PC app to another drive you will need to update the command with the correct file path.
  3. Select the checkbox next to ‘Full logs’.
  4. Select "1 day" from the "Collect last" drop down list.
  5. Wait for the log collection to finish. This can take some time to complete.
  6. The program will automatically generate a zip file containing your logs, which will be saved to your desktop.
  7. Attach the newly created zip file to your next support response.