04-29-2022 06:09 AM - last edited on 05-30-2023 08:59 AM by Anonymous
I have this problem for 3 days now and its getting kinda annoying i contacted the bank they say theres no problem i tried contacting the oculus they wont respond please respond this time i cant add a payment method idk why i tried multiple times oculus do something!
Solved! Go to Solution.
05-13-2022 08:16 AM
Hey 6qia, welcome to the forums!
You may have to contact your bank first to get that sorted out first, then you'll want to submit a support ticket because it sounds like your payment method is being blocked for whatever reason, which a rep will have to fix manually. You can submit one here.
04-30-2022 03:19 AM
same problem bro I'll trying out for 5 days but still not able to add my payment method
05-05-2022 11:28 AM
Same issue. Went through all the steps with Customer Support with no luck. Trying to add a new CC bc the old one expired. - error "sorry we couldn't add your payment method" then tried using my verified PayPal account and I get the error - "Unable to Connect to PayPal." So stupid.
05-06-2022 11:52 AM
Same problem here. Only purchased the quest 2 today unable to add debit card or paypal so can't buy any games. How has an issue like this not been addressed!!?!
05-06-2022 03:29 PM
Hey everyone! Lets see what we can do to get your payment method added! Please try the following steps:
We hope that one of these steps allows you to add your payment method! If not, please send us a private message and we can continue to look into other troubleshooting steps! Please copy and paste this link into your browser https://metaque.st/CommunitySupport or click on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.
05-13-2022 07:58 AM
tried everything no luck
05-13-2022 07:59 AM
now my bank thinks your a hacker
05-13-2022 08:16 AM
Hey 6qia, welcome to the forums!
You may have to contact your bank first to get that sorted out first, then you'll want to submit a support ticket because it sounds like your payment method is being blocked for whatever reason, which a rep will have to fix manually. You can submit one here.
05-30-2022 10:48 AM
Have tried every single method possible to add a payment and NOTHING WORKS! Support team claim there are no issues. Just keep trying they say.
I called the Visa gift card support group and they say card is fine and they see Facebook keeps trying to use the gift card to pay a bill? No idea what that means. We've used this card to buy 3 different Oculus games late last year with no issues. There is plenty of $$ on the card as well.
Too many people here are complaining about this issue and it leads me to believe Facebook Meta messed up the payment system.
Please look deeper into this Meta and fix it!!!
06-18-2022 08:14 PM
If I factory reset will me friends be gone