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Rift S Static / White Flashing + Win 7 Hotfix now live for All Users

ShowbizDonkey
Community Manager
Community Manager
UPDATE 7/29/19: For those Windows 7 users who have been having issues since receiving the 1.39 update, this 1.39 hotfix is now live for all users (not just PTC) and should correct the Windows 7 compatibility issue as well in addition to the static flashing behavior. In order to receive this update please perform a repair install of the Oculus software. On the off chance that the repair install does not remedy the situation, uninstalling the Oculus software, downloading the latest Oculus setup executable from Oculus.com, and performing a fresh install should resolve the issue.

As a reminder, we updated the minimum spec for the Oculus software to Windows 10 last year. We strongly encourage all Windows 7 users to upgrade to Windows 10 as soon as possible to prevent future compatibility issues and enable full Rift and Rift S functionality.

If you encounter any further issues, please be sure to utilize the help center > provide feedback option within the Oculus software and/or contact customer support. Thanks!

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UPDATE 7/25/19: Hi everyone - I have some good news to share! We're pushing out a PTC update for 1.39 today that includes an expected fix for the static flashing behavior on Rift S. In order to receive and test this update, please opt into the public test channel by going to Settings > Beta and ticking the box for Public Test Channel within the Oculus desktop software (if you are not already opted in). You should receive the new PTC build update shortly after you have opted in. Once downloaded, please give it a test and let us know how it goes! Assuming everything looks good on the PTC, we'll get this update pushed out everyone on the live channel as soon as possible.

As with any update, it's important to report any issues you encounter by utilizing the Help Center > Provide Feedback tool. Thanks again for your patience while we debugged this behavior and worked on a software resolution. We hope you enjoy this update!

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Original Post:
Hey everyone - Wanted to give a quick update on the status of the static flashing some of you are experiencing and where we're at. The team has been working on this one for a while, and while a fix is not included in the 1.39 PTC, and thus won't make the public 1.39 release, we do expect to have a firmware update that will resolve the issue soon. As soon as I know more, I'll share with you all, but in the meantime, thanks for hanging in there with us.
138 REPLIES 138

mhajii210
Level 5


Hey everyone - Wanted to give a quick update on the status of the static flashing some of you are experiencing and where we're at. The team has been working on this one for a while, and while a fix is not included in the 1.39 PTC, and thus won't make the public 1.39 release, we do expect to have a firmware update that will resolve the issue soon. As soon as I know more, I'll share with you all, but in the meantime, thanks for hanging in there with us.


Really appreciate the communication! ?

ShocksVR
Level 9
Thanks Showbiz !
i7-7700k, Zotac RTX 3080 AMP Holo (10G), Oculus Quest 2
Previous: Oculus GO, Oculus RIFT - 3 sensor Room-scale, Oculus Rift S

Techy111
Volunteer Moderator
Volunteer Moderator
Awesome, thanks for sharing 🙂
A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

Mnemonic
Level 4
Great, thanks ShowbizDonkey!
Hope to see it soon!

john.zigmont
Level 7
Thank you,

Sesharim
Level 3
oh great  an feedback, why so late? Thats all we want for now, but please dont let us starve for  updates of such important kind  next time.
Thats the way u lose customers fast.

Anonymous
Not applicable
Awesome, thanks so much for the official update ShowbizDonkey.
It is very much appreciated!!

sraura
Level 7
There is perfectly good explanation to this... Haven't you noticed that some flashes give you great need to purchase more games from Oculus store and some almost throw you to stock exchange to buy Facebook shares. As side effect going to steam store seems to cause nausea. Dunno about the snow tho... perhaps it was originally planned for xmas sale but some1 screw up and quickly fixed the issue by adding black screen to cover the actual message.

Anyways jokes aside thanks for letting us know... Happy to hear you're making progress on the issue.

Tigrone
Level 2
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