Version 34 seems to have fixed my problem. FYI: Leave the headset ON, leave it charging, leave it near a wi-fi access point! "Check for Updates" doesn't work! It's gotta do it alone.
Finally a couple of days ago, I checked the version and magically I was upgraded.
I was always turning the headset off so that it would charge faster.
The more you know.... Hoping the floating floor problem is gone for good!!
I have the same issue and it was my thought that direct lighting and bright reflections cause the cameras to glare out, causing guardian and other sensor issues. When I tried to use on a cement floor my guardian issues started, and I think it was due to the ceiling lights reflecting off the glossy floor. From what I have read the best light is indirect or ambient light. A few lights with shades is better than a bright overhead light. I have not tested yet, but the symptoms match... and when I moved back upstairs to a normal floor the issue went away after a while.
Ok I have started experiencing this issue in the same room where it worked before. After setting it up correctly in a different room and on startup having my left controller on the floor (helps sometimes) I set it up correctly. Went into the other room where I had issues previously and noticed that Oculus is picking up obstructions on the floor and detecting the floor higher. (Red dots) nevertheless it works. Under different light it detects it correctly. One room has carpet the other is a marble floor. Hope this helps.
I have the same problem. Take the controller to the floor and the guardian sets the floor level about four inches too high. Stand up and the guardian floor level rises to about 15+ inches. I've tried it on hard wood floor, black and white tile floor, different colors of carpet, different levels of room light. Restarted the machine multiple times. Nothing helps. Occulus support only tells you to "touch the controller to the floor". Greedy face book. What a waste of money.
We understand that you are having issues with your guardian settings.
We at Oculus know this can be confusing, luckily we have information specifically for this feature.
Feel free to reference the article on this issue here.
If you ever need assistance in the near future, feel free to private message us click here https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.