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Resolved Outage - Account Issues - Logged Out, Library Missing

Oculus_RyanS
Community Manager
Community Manager

The team is currently investigating reports of account issues, including logouts and missing app libraries. Thanks for your patience while the team is working to resolve this issue.

 

At this time you do not need to create new accounts, or take any other action. There's another thread for this discussion here, so this thread is being posted in read only. 

 

I'll update both threads when the issue has been resolved.

 
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1 ACCEPTED SOLUTION

Accepted Solutions

Oculus_RyanS
Community Manager
Community Manager

Thanks everyone for your patience. As of now an email is going out to everyone impacted by the recent account issues. We have identified that a system issue resulted in lost access to some user's accounts on March 8th, 11 p.m. PST. As a result, people trying to access those accounts or use devices were prompted to go through our flow to create another account. We have since resolved this issue and today the engineering team has released a fix that restored access to the original accounts. Some users may need to factory reset their device for this to take effect.

 

If you were impacted by this duplicate account issue, please check your email for more details, and please feel welcome to contact our customer support team if you have any questions or need access to the duplicate account that was created.

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View solution in original post

4 REPLIES 4

Oculus_RyanS
Community Manager
Community Manager

The team has been working to resolve the issue causing account log-outs and missing app libraries. The vast majority of impacted accounts have been restored now, and they're working on getting this resolved for everyone affected.

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Oculus_RyanS
Community Manager
Community Manager

While the majority of account issues are now resolved, some users created or linked different accounts while their original one was unavailable and may still be having issues. The team is working on a solution and will be contacting those users to advise them on how to move forward.

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Oculus_RyanS
Community Manager
Community Manager
Thanks for your patience while our team is working to resolve the remaining account issues. We'll keep everyone updated here when there's news and every account that is currently still having trouble will be emailed the moment our engineering team's solution is ready to go.
 
 
Help others find great discussions and answers by adding kudos and marking solutions to your questions.

Oculus_RyanS
Community Manager
Community Manager

Thanks everyone for your patience. As of now an email is going out to everyone impacted by the recent account issues. We have identified that a system issue resulted in lost access to some user's accounts on March 8th, 11 p.m. PST. As a result, people trying to access those accounts or use devices were prompted to go through our flow to create another account. We have since resolved this issue and today the engineering team has released a fix that restored access to the original accounts. Some users may need to factory reset their device for this to take effect.

 

If you were impacted by this duplicate account issue, please check your email for more details, and please feel welcome to contact our customer support team if you have any questions or need access to the duplicate account that was created.

Help others find great discussions and answers by adding kudos and marking solutions to your questions.