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Why is oculus quest 2 keep crashing and then turning off?

Level 2

So I got my quest yesterday and I've been trying to get it to work but it just keeps turning off while I'm using it like it first crashes and then it turns off. I don't think its a battery thing because its 100% charged but I need to know if there's a way for me to fix it. I already gave it a factory reset but still the same problem remains. 


Oculus Community Manager
Oculus Community Manager

Hey there, gaby666999. Sounds like you're having some issues with your Quest 2 not powering on. This is something we want to hear more about and help with! Please submit a ticket to our Support team so we can help situate this for you!