12-03-2021 11:18 AM
all my apps/games uninstalled one day and ever since every time i install it it goes up 100% then i just get an error message saying "sorry we couldn't install (name of game or app) visit oculus support to get help" and i do what they say and still does it (its been happening for like a month or more) anyone know how to fix if you need to know more just ask me.
12-03-2021 12:03 PM
Oh no! Not having games is far from the VR future we imagine. We are determined to help you get them back! If you haven't already, please sign out and back into your mobile app. This acts as re-syncing the library. Let us know if this helps!
12-03-2021 12:08 PM - edited 12-03-2021 12:10 PM
it still is happening the problem is happening on my computer on the oculus app on my computer @MetaQuestSupport i logged out on my computer app and logged back in it still happens
12-03-2021 12:12 PM
this is the error message I'm getting (i just used blade and sorcery to show) it does it with all
12-03-2021 12:38 PM
Hey inverse_aspect,
We appreciate you reaching out to Oculus Support! We strive to build exciting products that offer unique experiences and the negative one you're having isn't at the bar we hold for Oculus. It's no secret that problems like these can have a powerful impact on your overall VR adventures, we're no stranger to these types of problems ourselves. We're committed to addressing this issue so that you can have a smooth experience moving forward. We've found some steps you could take, which we think would help us nail down key drivers in this obstacle.
This seems to be the fix people are finding, as there may be a bug running that executable automatically. Once it completed the 'install' each time and failed, it deleted those Staging files which are just temp files. If you can, submit a bug report here with any information you have so we can get it documented.
We hope that this alleviates the problem and improves your experience so you can get to exploring all of the exciting things VR has to offer. If it doesn't, feel free to follow up with us and we'll make sure this gets resolved.
Warm regards in this chilly season!
12-03-2021 12:52 PM
i cant find the Oculus\Software\Staging\ in my files i checked everywhere
12-03-2021 12:57 PM
Hey there inverse_aspect, thanks for your response! The folder tree should be located wherever you installed the Oculus software to. If you installed it to the C:/ drive, it'll be located under C:\Program Files\Oculus\Software\Staging. We hope this answers your questions, please let us know if there's any others you need answered. Cheers!
12-03-2021 12:59 PM - edited 12-03-2021 01:19 PM
12-05-2021 09:19 AM
i found it and did it all and it still does it