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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2674 Views
  • 66 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Friends headset has lines appearing

My friends headset has lines appearing on it, they seem to be different colors, restarting does nothing, they are growing in numbers, started out with 4 and there is 14 now, any suggestions? Is his headset permanently damaged?

Resolved! Touch Controller Killing Life of Battery in a DAY!!

Ok my right hand Touch Controller suddenly started draining the full life out of brand new AA Alkaline batteries in less than 24 hours. Package of Batteries recently purchased and still a long way from reaching shelf life. Have replaced with Energize...

Resolved! Oculus Rift S has gone green

Hello, I have just restarting playing VR after about a month break and now everything is green in color. I have updated my drivers, reseat the rift S, and reseat the display cable connected to the headset. I don't know what else to try. Thanks in adv...

Remove Two Factor

Im using several Quest devices that I switch from often. I sometimes to screen cast from the mobile app and will log in and out off account to switch to the device I'm using, When switching accounts on mobile, it always requests two-factor. id like t...

Add-In Purchase Not Showing

I bought Walkabout Mini Golf: Alfheim - Land of the Elves for Walkabout Golf.I received the receipt in my email but I can't find it in my purchase history nor is it showing IN the app itself.Please advise!

My account

I haven't used my Oculus in awhile. Now it won't let me logg in or play any of my games. It keep showing me this code I need to logg into my Facebook email and I don't know where that's at. I go to the web site and it's asking for a work email and I ...

Quest Link stuck on 3 dots then it closes

when i start quest link it is stuck on 3 dots then it closes after 1-8 seconds when i tried going with airlink it worked normally but when i try with quest link it doesnt work at all i tried everything and it still doesnt work

Resolved! Other apps install, Ghostbusters won't.

I purchased the Ghostbusters game, and it shows in my purchase history, however it is not in my library and won't download. Where the button would normally be in the store to purchase or download a game, it's just a spinning blue circle. I restarted ...

Resolved! Cant remove old headset from my devices

Its an old meta quest 2 i returned after factory reset etc a long time ago When I attempt to do the remote wipe as in though the Web I eventually get to the stage of where it says in red and I quote "An operation was requested for an unknown or inacc...

Resolved! Oculus Rift S Sensor issue

My Oculus Rift S is not working because of the Sensors is displaying the Oculus Software. And there is an "blackscreen" with the Loading Symbol.This is my Hardware: CPU: AMD Ryzen 3600GPU: RX6800XTRAM: 32GB 3200mhz(Every picture is in the German lang...

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Louiskio by Honored Guest
  • 898 Views
  • 8 replies
  • 0 kudos

Oculus TV Keeps Stopping

I am having an issue where Oculus TV crashes whenever I try to open it, It eventually tells me "Oculus TV keeps Stopping" I tried contacting oculus support but they were unable to help me and has taken our chat to an email where I was told they are l...

Stuck grip button

Hi,my oculus grip button is stuck halfway and can be pulled all the way out but it just shoots right back halfway in,this happened while playing gorilla tag,yes,gorilla tag,that game is deadly man,but anyway,I hit the metal on my chsir because it is ...

My meta Quest 2 melted at charge point

Hi trying to contact someone at Meta. My sons Meta Quest 2 has melted at the charging point and is a fire hazard. Cost me a lot of money when purchased and now I am very concerned as this is a fire risk and I have small kids. Only had it for a while ...

meta quest pro right controller wont connect

@MetaQuestSupport my left meta quest pro controller wont connect to my meta quest pro headset.the LED will turn blue and blink then shut off again. i have tried restarting the headset and controller but nothing works. My left controller works fine bu...

Maxycaz by Honored Guest
  • 134 Views
  • 3 replies
  • 0 kudos

Walkabout Minigolf additional courses are missing.

I've purchased all the add-ons, mostly separately as they came out. They were working fine for months and months. However, some time last week the additional courses disappeared. They have a plus sign on them. I tried to go to the store page to downl...

Shadorma1 by Honored Guest
  • 158 Views
  • 3 replies
  • 0 kudos

Resolved! How DonI Know If This Is Real Or A Scam?

So I just received this email, but I'm scared to even click on any of the hyper-links. How do you know if it's legit or a phishing scam? I can see the links that have the meta.com listed, but the other links that they want you to click on, you can't ...

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VRN3rd by Explorer
  • 269 Views
  • 5 replies
  • 0 kudos

HOW TO MUTE SYSTEM SOUNDS

There has to be a way to turn off the system sounds! The clicking when I scroll is soooo aggravating! I don't want to have to mute my environment sounds so... c'mon tech geniuses! This is an easy one, right? How do I turn off the system sounds (or ev...

Resolved! Account deletion

I've had a email telling me that my oculus account will be deleted on the 29/3/24 and I will lose absolutely everything on my oculus if I don't migrate it all to a Meta account!!?? Now I don't understand this and can't find any information on how to ...

"Live Overlay" feature not available as an option

Using screencast from quest 3 to iPhone.All software & all devices are updated to the latest versions.all devices are connected to the same 5g network.headset will cast to the phone in the oculus app without issues.it will record in normal mode.Other...

Live overlay not available

Using screencast from quest 2 to iPhone 14 pro max.All software in all devices is updated to the latest.all devices in same 5g network.headset will cast to the phone in the oculus app no problem.it will record in normal mode.Other modes are not avail...

VRking-1 by Explorer
  • 2193 Views
  • 19 replies
  • 2 kudos

Resolved! [MEGATHREAD] No Black friday store credit

I ordered the quest 2 with the save 50 and get 50 store credit but my quest account has no credit and I didn't recieve a gift card or code... how do I redeem my meta store credit for my purchase?

Horizon Worlds Release Date in Australia?

Hi there, do you know when Horizon Worlds will be open to the rest of the world (in particular Australia)? I have sent my registration request and I am eager to start creating content! Thanks Steve

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