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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3186 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus Go Controller not working

I have not used my Oculus Go in several months and went to use it for a project. I put a new battery in the controller and charged the headset. I turned on the headset and it was not recognizing the controller. I tried several times to re-pair the co...

rymndkent by Honored Guest
  • 12166 Views
  • 6 replies
  • 0 kudos

Meta quest & Horizon Profile Set up

Please help! In order to use the VR, it says to set up a metaquest and Horizon profile, but we already have a meta-quest account. Does this also mean that we have a Horizon account? I am signed into the Metaquest account, but I don’t see where to put...

Quest 3 PCVR screen tearing not ASW or connection issue.

https://youtube.com/shorts/bsiso3oTbxUPC specs: i9-13900k, ROG 3060ti, 64GB DDR5 6000, MSI Z790 A wifi (no 6E hotspot, thanks windows) In DCS or IL-2 I will sometimes get this severe screen tearing where the screen will freeze for a second, then in o...

mobius708 by Honored Guest
  • 249 Views
  • 2 replies
  • 1 kudos

Help with adding card

I have tried adding different cards I have and using PayPal. None of it works. And private messaging Meta gets me no answers. It has been 2 weeks and still no answer. Is there a number I can call. This messaging back and forth and only getting a resp...

Seppuku5 by Honored Guest
  • 98 Views
  • 1 replies
  • 0 kudos

Lost all purchases after factory reset

I was having trouble pairing my phone to my Meta Quest 2, so I did a factory reset with my headset. I completed the set up and paired my phone, however I lost all of my games on the headset and the only option is to buy them again, even though it is ...

Resolved! Reduce my ban sentence pls

So I logged into gorilla tag and ima be honest I use mods but not for bad just to make sure everyone had a fun experience and wanna stay longer. But today juin 4 2023 i got banned for 4 weeks so i would pls ask for someone to change it to something m...

Annoying AirLink ambience music

I notice there's annoying constant ambient music playing only in AirLink connected to my PC NOT in Quest Home just AirLink. I saw some previous forums saying to edit the audio files in oculus and I found the direct audio files that are making the con...

Quest Pro battery issues.

Had the Pro for 6 months now, today it started having issues re: battery life. I was using it in standalone for a while, battery said it was over 90%. Suddenly it switched itself off saying battery was low. I turned it back on and plugged it in via w...

MoleUK by Protege
  • 137 Views
  • 3 replies
  • 0 kudos

Oculus quest 2

The charging port on my son's oculus quest 2 has melted while charging with the cable which was supplied when I bought it , is there anything Meta will do about it  

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Oculus 2 Airlink Not Working

Hey there! So I just got a faster Laptop and somehow it’s the wireless airlink will not work. The older computer (definitely out of date) is working to connect to the Oculus 2, however my new Laptop it won’t work. It won’t even show the PC when it’s ...

PTC v63 - Flickering Environment when Passthrough Enabled

Most times I put my headset on with passthrough enabled the virtual home environment flickers disruptively for a few seconds in my view.I had the same issue in v62 but also the menu would appear far away which appears to have been fixed but the flick...

oursoul by Protege
  • 237 Views
  • 1 replies
  • 1 kudos

Can't add any payment methods to my account.

Hi, I can't add any payment methods to my account. I've tried 3 different debit cards. I've tried 3 different browsers and I've even tried the Meta app. Every time I press add card it says "Sorry, we couldn't add your payment method." I have funds on...

Resolved! Quest2 PC Link option to Enable file access is GONE

I have a Quest 2 with PC Link to a Windows 11 PC. It works perfectly, and I can play any PC VR game with great frame rate and graphics. I have a top end PC which exceeds the Quest 2 specs and is fully supported. The system works flawlessly. My issue ...

Can't connect to Quest 3 with Link anymore

My Quest 3 link (cable) was working fine last night and it's not working today. I try connecting in my headset, three dots show up for a couple seconds, and it goes back to the headset home screen.I factory reset my headset, I made sure I wasn't in p...

Virtual Desktop Panel Pullout shows exclamation mark

Hi, I'm trying to get my panel pullout working with the latest update. I'm experiencing a problem where when I do a panel pullout on a window, it shows an exclamation mark.Using my mouse I can interact blindly with the window but since it displays on...

Anonymous by Not applicable
  • 7847 Views
  • 15 replies
  • 1 kudos

Incompatible graphics card with brand new XPS 15 laptop

Hi everyone,I have a problem with a brand new XPS 15 9530 laptop when starting the Oculus app.Each time I start it, it says that it is not compatible even though I have a supported configuration.I ensured that the discrete GPU was used when starting ...

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uhhhci by Explorer
  • 865 Views
  • 14 replies
  • 2 kudos

How to spend credit

I have a 60$ credit in my account but there is not an option to use the credit when purchasing a game. Any ideas on how to use the credit instead of my debit card?

Resolved! Stalking and mental behaviour

   He's in my list since 13 days approx. His name is Fatih Cansever hamzamert0666. Since this day my reality is destroyed and stalking began. I have a big problem on street and sometimes my head explode because they stand in front of me and starts to...

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Resolved! Quest 2 small black line thing? help

Hello everyone , I just received my quest 2.When I powered up, everything works greatHowever, on the right side screen, there appears to be a small black line in the image almost in the center on the right side, like half an eye lash. It's very distr...

Oculus Quest 2 won't charge

My headset won't turn on and won't charge. I use the original 18w cable it came with. It still works because it charges other devices when tested. I also have a battery head strap and whether I plug it into the head strap battery or directly into the...

MURF5017 by Honored Guest
  • 258 Views
  • 7 replies
  • 0 kudos
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