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Issue - When Guardian is disabled Quest 2 brick

SoyNexZ
Level 3

Edit: This is a duplicate of this post, but here I report the issue.

Hi. I just discovered an strange bug.

 

Hardware

  • Oculus Quest 2 (128 GB)
  • OS Version: Latest (21/04/2022) no Public Channel

Too long didn't read

  • Guardian bricks the headset when (Guardian) it's turned off (in the Developer settings).

Steps to replicate

  1. Turn off 'Guardian' (located in Settings > System > Developer).
  2. Turn off the headset.
  3. Turn it on.
  4. The main menu is all black and nothing works.

Issue

  • The headset when Guardian is disabled tries to load the Guardian menu (because it didn't detect any configuration for the area) but it can't because Guardian is disabled, so it stays there forever (or until it finds a valid configuration).

Temporal fix

  1. Launch a game from the Oculus phone app.
  2. Press the Oculus button.
  3. Click settings.
  4. Go to System > Developer.
  5. Toggle on Guardian.

 

I dont know if this is a known issue, but I hope it gets solved soon!

1 ACCEPTED SOLUTION

Accepted Solutions

TheLegend27
Retired Support

Awesome writeup! Very detailed and a well thought out report! We've actually just floated a thread as the main topic in the Support board regarding this exact issue.

 

Feel free to leave your report on that thread, but the general TLDR is that the engineers are aware and are currently working on a fix. We're going to keep that thread updated as we get more information, so be sure to subscribe for updates. Thank you for your patience and for taking the time to let us know about this!

Technology, at a certain level of sophistication, is indistinguishable from magic. - some wise guy or something probably

View solution in original post

1 REPLY 1

TheLegend27
Retired Support

Awesome writeup! Very detailed and a well thought out report! We've actually just floated a thread as the main topic in the Support board regarding this exact issue.

 

Feel free to leave your report on that thread, but the general TLDR is that the engineers are aware and are currently working on a fix. We're going to keep that thread updated as we get more information, so be sure to subscribe for updates. Thank you for your patience and for taking the time to let us know about this!

Technology, at a certain level of sophistication, is indistinguishable from magic. - some wise guy or something probably