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Rift Won’t Work

chriswhipple36
Honored Guest
been trying for weeks now. Still cannot get the usb for headset to recognize. Can anyone send me the usb driver?  Getting unknown device error. 
3 REPLIES 3

cybereality
Grand Champion
Please submit a ticket here for assistance.
https://support.oculus.com/
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

chriswhipple36
Honored Guest
I have a ticket in.  Getting tired of going back and forth.  logs attached.

cybereality
Grand Champion
So I'm not seeing anything obviously wrong, or anything USB related in the logs. You should definitely make sure Windows is fully updated, and also install the drivers for your motherboard, such as USB drivers and chipset drivers.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV