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beat saber redeeming

OsamaGhamry
Level 2

my brother bought the quest 2 for me from another country but he tested it first and got the free beat saber 

on his account then he factory reseat it and send it to me and i made a new account

so how to get the free beat saber in my account 

thanks

1 REPLY 1

Tonberry_Qing
Meta Quest Support
Meta Quest Support

Hey there @OsamaGhamry. Don't worry, things happen!

You'll need to Send Support a DM, or Open a Ticket with Support on this one.

To make the process quicker, make sure to have the following pieces of information ready at hand. 

  • The email of the account your brother created,
  • The username/alias
  • The full name on the account
  • The last 4 digits of the credit card used to purchase the device
  • If PayPal was used: PayPal email address
  • A copy of an Oculus Digital receipt for a purchase on the account

If you have any other questions or concern, just let me know.

 

 

Have you tried turning it off and on again?