Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3016 Views
  • 75 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus centre incorrect currency

HiI have noticed my oculus centre is now displaying VR apps in Japanese Yen.I have checked settings and logged in to my account and everything is showing correct UK English. I am my missing something it is getting F*$King annoying. I have checked all...

I thought v.62 now supported Nvidia 40xx cards?

Oculus PC app is updated to v.62. I have a 4090 gaming laptop and there is still a persistent blue banner at the top of the app that says my card doesn't meet the minimum system requirements. I'm using a Q3 with the official Link cable.

cvan65 by Explorer
  • 185 Views
  • 9 replies
  • 0 kudos

Sensor can't track headset

Sensor can't track headset Since last month im trying to fix this issue for my Rift S VR and i own it for 2 years and played 7 times with it.I've been trying alot of things but none of them worked. I don't know wath to do anymore .

Untitled.png

Incompatible video card (system doesn't meet minimum specs)

A few days ago I upgraded my PC, 5700XT to 7800XT, and the VR are not working properly. Once every 10 minutes, the image in the glasses starts to double, using the Oculus Tray Tool I found out that the compositor is dropping frames, and after ~10 min...

OculusScreenshot1711483951.jpeg OculusScreenshot1711484106.jpeg OculusScreenshot1711484157.jpeg

Display port Connection Failing

So, I just got a new PC and i started playing games in VR but randomly my screen would freeze then turn black for about 10 seconds then turn back on and on some games when it turns back on id have to restart the game. My oculus app says my display po...

Display not working

My oculus was working fine. I was away for week when i cane back and went to use now my display is not working. I made sure my graphics driver is updated. tried uninstalling and reinstalling oculus software. I get random it is connected , but then sa...

Rift CV1 will not pair controllers

I had the oculus software update today and I can not pair a new controller to my rift CV1. I can not pair any of my old controllers. I have uninstalled and reinstalled all of the software and they will not pair. The light on the controller blinks but...

StikTail by Honored Guest
  • 47 Views
  • 0 replies
  • 0 kudos

cannot set oculus as active openxr runtime

I saw a post about this problem, but the solution posted was hard to understand and it was indicated that it may be outdated so I am making another post. I have already spoken to a member of the meta store support and confirmed that the GPU (reason f...

Screenshot (4).png
msafdar96 by Honored Guest
  • 139 Views
  • 2 replies
  • 0 kudos

Pink and green hue to Rift S screen

After reconnecting my Rift S to my pc (with an RX 6750XT) after having it disconnected for a few days, the Rift S took multiple attempts to have its USB and Displayport connection recognised (this is something that I've found to be common after disco...

Account suspended

Please help, how can I get back my accounts, suspended because it says i have 13 but I’ much older than this. how can i appeal?

Quest 3 pc disconnect during gameplay in iracing

Hi, can you please help to solve issue - related to same topic https://communityforums.atmeta.com/t5/Get-Help/Oculus-Quest-Disconnecting-from-PC-during-Iracing/td-p/944192I'm getting frustrated that is so random and unpredictable, getting disconnects...

Wentox by Honored Guest
  • 488 Views
  • 8 replies
  • 0 kudos

dead second

hi! the game is stuck after an update in 99% i tried to uninstall and restart again but nothing its a bug problemcan anyone help me?

billpa10 by Honored Guest
  • 147 Views
  • 7 replies
  • 0 kudos

Recovering Oculus account

I have had an Oculus CV1 and then the full rift, but that was sometime ago. I now have the quest 3 and am trying to recover the content that I bought for the Rift but cannot seem to login to my Oculus account, it tells me that the email is not recogn...

My controllers won’t track

Whenever I try to log into my Meta Quest, the controllers, when I click they work, but they just won’t move around like the tracking weird in them

Resolved! Quest audio sync major problem

As some of you may know, the quest 2 and quest 1 have a very annoying little bug that has been around ever since the quest one released and still exists today. This Is known as the audio sync glitch. It occurs when recording and makes it so the actua...

Oculus rift AND rift s with laptop problem

Part 1: initial problemI bought new laptop Acer Nitro AN517-41 and tried to connect Oculus rift to it. I've got a "black screen" problem and starnge sound of "ticking". I asked Oculus support to help me and threre was only one solution, to turn "off"...

drKosh_0-1695039172232.png
drKosh by Honored Guest
  • 508 Views
  • 5 replies
  • 0 kudos

I cant hear people in vr downshot vr Oculus rift

When i play downshot vr i cant hear anyone but they can hear me but then when i press the oculus looking button on my right controller i can hear everyone i can only hear people when i go on the menu then when i exit the menu to the game i cant hear ...

Rift S audio crackling after installing meta link software

Hi! Im having problems audio problems woth my rift s. Audio just doesnt work with the required software installed, as there is a strange crackling noise. Uninstalling the Oculus app fixes the issue, but installing it again may or may not break it aga...

Lnker by Honored Guest
  • 65 Views
  • 0 replies
  • 0 kudos

Resolved! Rift-S Stuck with 3 dots loading screen

HiI'm working on a college project at in VR Computer Science at London University. I'm making a VR app and have been using a RIFT-S with the Unity XR rig. Everything went fine until I took a break and returned to it this weekend and I could not start...

Missing Purchases

After being forced to migrate my Oculus account to a Meta account, previous purchases no longer appear in the Oculus app.

New to Meta and account isnt working, admin please help

Hello, I got my device for three weeks, new to VR. I was able to purchase a few games to start with, but it says that it is unable to perform transactions as there is unusual activity. This started happening after I tried to gift my friend a game. My...

sunsunlo by Honored Guest
  • 122 Views
  • 4 replies
  • 0 kudos

How to make the Desktop panel Flat instead of curved

When i open the dektop panel in the vr headset the panel is curved (see the following pic)https://i.postimg.cc/zXvNCRxk/Screenshot-2024-03-05-122024.jpgI can move it further away or resize it with the right joystick but how do i make it Flat instead ...

panagali by Sightseer
  • 107 Views
  • 1 replies
  • 0 kudos

OCULUS RIFT - NOT FINALIZE TOUCH CONTROLLER SETUP

Good morning, during pairing of the left touch, by pressing the down button + Y, the controller starts flashing and after a few seconds OK appears both in the controller search and in the controller pairing. The last controller finalization step rema...

luxe001 by Honored Guest
  • 102 Views
  • 2 replies
  • 0 kudos

Cannot log into my Oculus account.

Hey. So I decided to connect and play some VR after like 2 years of break. I couldn't log in with my oculus account because it says that the password is wrong even though it's correct. I decided to change it, it redirects me to those meta websites, e...

Rift-s No internet connection

Rift-s shows no internet connection on almost all tabs. Computer has internet connection, Rift-S is seen by computer, I have removed and re-installed the Rift-s software, same problem.

Labels