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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2776 Views
  • 66 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Referral questions?

So I recently bought a Quest 2 (about maybe 6 days ago, just got it yesterday) because my friend asked me to get one so we can play VR Chat together. I didn't use the referral link because I didn't know that was a thing and he didn't know it was a th...

Referral Credit?

I have just accepted a referral code from a friend before setting up my headset. i setup the headset and haven't seen the $30 credit. its not showing on the app, and not in the headset. does it just take a few hours or something?Keep in mind i was re...

Refurbished Referral Credit

I'm getting mixed messages with the referral credit and refurbished units. Has anyone else got the store credit for refurbished units? I specifically bought refurbished units straight from Walmart. Support says its only available on "new" units, and ...

Couldn't send Referral

Hi, I recently purchased my Oculus Quest 2, as I had a chance to try it at my friends. He was trying to send me a referral code, but the app says: "Couldn't send referral. We are working on getting this fixed as soon as we can. Please try sending you...

Klem-S by Honored Guest
  • 981 Views
  • 2 replies
  • 0 kudos

Referral credit not received

So my friend sent me a referral link for oculus, I bought the headset via the app link he sent me and I activated my headset when it arrived. I have not received the credit, why so? PS: I am mostly sure my friend will receive credit in about 25 days.

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